SS

Sm S. 5 years ago • From Google

Rating

Bad

Rude receptionist ruined my entire experience

Among all the medical practices I've been associated with, this one stands out as the least pleasant. There's a receptionist at this surgery who I can only characterize as demonic incarnate. I consider myself reasonable and articulate, yet on four separate instances, this individual has consistently demonstrated condescension, discourtesy, and a complete lack of empathy, repeatedly interrupting me while dismissing my clearly explained circumstances. I've submitted two formal email complaints within two months, requesting management intervention, but have received zero response. Moreover, it took an exhausting four days of continuous busy signals before I could contact the surgery. When I finally connected on the fifth day, I was met with a dismissive and abrupt retort: 'obviously we're in a pandemic, so you'll just have to wait.' By that point, I had depleted my medication supply and was reduced to tears. My advice to Jenner practice: replace the aggressive gatekeeper managing your calls. No reception staff should ever drive a patient to such distress and anxiety.

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