TN

Taos N. 9 months ago • From Google

Rating

Bad

Rude receptionist ruined my entire medical experience

Up until this point, my partner has encountered no problems with this medical practice. However, my interaction this morning was deeply unsatisfactory. I attempted to schedule a doctor's appointment and requested additional time, which is permitted according to their policy for multiple symptoms. I also needed to arrange a nurse appointment for an injection. The receptionist, Silvana, displayed shocking rudeness and unprofessional conduct. Rather than assisting me, she threatened to terminate the phone call. After rising early specifically to secure an appointment, being confronted with a potential call disconnection was completely unexpected. Had she ended the call, I would have been unable to schedule another appointment until Monday. Patients should never be subjected to such disrespectful treatment. People depend on this medical practice for their healthcare needs, and the attitude I encountered was entirely unacceptable. Reception staff represent the initial point of contact and must demonstrate politeness, professionalism, and support—not dismissiveness and hostility. This experience left me furious, exasperated, and seriously questioning the overall service quality. The medical practice must address this issue immediately, as no patient should ever be spoken to in such a manner.

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