Longton Hall Surgery

Compassionate medical staff across all departments - from physicians to nursing team to front desk personnel - providing excellent, attentive care and service.

The reception team is hands down the most terrible I've encountered. While the medical professionals are exceptional, the front desk staff are abrupt, cold, and consistently discourteous. They..

On March 16th, 2023, I received an urgent after-hours GP appointment scheduled for 7:45 PM from the receptionist at Trentham Mews medical centre. To my utter dismay, upon arriving at the specified..

Terrible interaction with an incredibly discourteous front desk staff member who displayed an extremely unprofessional attitude, complaining about being tired of handling customers throughout her..

I'm utterly stunned by the appalling situation my father is experiencing. He's been receiving treatment at this medical practice for several years, yet today he was informed that his records show no..

After my relative passed away they left him lying in the mortuary as they could not be bothered to tick a box. It ended up 9 days numerous emails and calls from myself and the stoke coroners office..

I've been receiving care at this medical practice for an extended period, and my experiences have been predominantly positive, with only occasional minor issues. Scheduling is never a problem, as I..

It's quite uncommon for me to fall sick, but on the rare occasions when I'm unwell and reach out to schedule a medical consultation, my preference is to consult directly with a physician, not be..

I just handed over my paperwork to the front desk staff at the medical center, and she was absolutely delightful. Her demeanor was warm and supportive. My initial experience has been outstanding.

During our brief 10-month association with Longton hall, we've experienced exceptional care from all staff members. They've consistently made earnest efforts to secure appointments for my husband,..

The staff at the front desk are incredibly welcoming, and the physicians are top-notch. You truly feel valued and heard during your visit. The ability to have an in-person consultation with a doctor..

They truly make an exceptional effort to accommodate my needs and preferences.

Extremely unsatisfactory, particularly regarding the front desk personnel. One staff member was especially harsh and insensitive, especially inappropriate when dealing with individuals experiencing..

I've been receiving care at this medical practice since 2015, and I can confidently say they are an exceptional, welcoming, and professional team. They consistently demonstrate outstanding support..

The scheduling process and personnel managing appointments are severely letting down patients. The communication style is harsh, unempathetic, and degrading. It's as if patients are being treated..

Dr Cat Anderson is an amazing doctor. Saw her first privately then she advised me to get onto this practice. She has been amazing with me and understanding, as she is trained in women’s health. I..

The staff at the front desk consistently demonstrate warmth and attentiveness, making me feel heard and validated during each of my appointments. Both the receptionists and medical professionals..

The staff at this facility created a positive atmosphere, and I anticipate that both patients and visitors will appreciate their friendly and welcoming demeanor.

Convenient, welcoming, and readily accessible

Incredibly prompt and professional service. Wonderful staff. The receptionist was exceptional and went above and beyond to assist me.