RL

Ras L. 2 years ago • From Google

Rating

Bad

Rude receptionist ruined my entire visit

This medical practice is heading for closure if they don't remove their receptionist from her role. She was completely uninterested in listening, constantly interrupting me and mechanically repeating herself while I attempted to explain my circumstances. Ultimately, she abruptly terminated the call without any consideration, preventing me from communicating my essential information. I believe the doctors and other staff are likely competent, but if the surgery doesn't address the performance of the first point of contact - who is currently performing so dismally - I'm convinced they'll soon face serious administrative intervention that could result in the practice being shut down. The customer service is absolutely unacceptable. I would gladly give zero rating if possible.

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