RD

R D. 4 years ago • From Google

Rating

Bad

Rude receptionist ruined my father's medical appointment

The receptionist failed to provide any assistance or find a solution, which was extremely frustrating. The center's organization appears completely indifferent and unprofessional. Two days prior, I called to schedule an appointment for my elderly father who has cardiac issues and limited English skills. They instructed me to come in person to book the appointment. Upon arriving, I explained my situation to the young Black receptionist, who rudely told me to take my father directly to the hospital if he has heart problems. When I emphasized that my father doesn't understand English, he dismissively stated, "That's not my problem," with an incredibly disrespectful attitude. I was simply trying to secure a prompt and early appointment, but the entire experience was horrible. My 65-year-old father tried to calm me down, saying, "Don't worry, let's go." The staff desperately needs to be more professional and courteous. Especially during this COVID situation, one would expect more compassion and care, but instead, it seems like they're doing you a favor. Completely unacceptable service.

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