MD

Mr D. one year ago • From Google

Rating

Bad

Rude Receptionist Ruined My GP Visit

Worst GP Experience – Avoid Triangle Group Practice! If I could rate this place zero stars, I would. Triangle Group Practice is an absolute disaster, and it begins with the dismissive and inept receptionist. She consistently ignores patients, provides misleading information, and deflects blame onto patients rather than acknowledging her own errors. I meticulously verified my contact information multiple times, yet they still managed to update the wrong number. Then, they brazenly claimed it was my responsibility for not receiving their calls. How can such behavior be considered remotely professional? I invest over £1,000 annually in insurance, and after requiring just one consultation in an entire year, they completely botched the process. The degree of unprofessionalism is simply staggering. I was already aware that UK healthcare had its shortcomings, but this practice elevates incompetence and poor service to an entirely new level. If you have any respect for your health and mental well-being, steer clear and seek out a GP who demonstrates genuine care and competence.

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