Glebe Road Surgery
Moss L. 4 years ago • From Google
Bad
Rude receptionist ruined my long-time practice
Edit: response from the manager just confirms how disconnected this medical practice is. As a patient, I have a fundamental right to privacy. The receptionist was not seeking necessary information, having already scheduled my appointment when she chose to probe further after I explained my inability to attend. Her statement, 'You know the doctor can't help you if you're abroad, so why make a phone appointment,' is completely inappropriate when I'm trying to consult my doctor about potential medical concerns that might impact my travel. Go elsewhere, they truly lack compassion here. I'm unfamiliar with this new receptionist, but she has completely discouraged me from booking future appointments at Glebe Road. Her demeanor is hostile and intrusive, and instead of simply scheduling an appointment as requested, she insists on offering unsolicited opinions and asking invasive questions beyond her professional scope. Unless she possesses medical credentials, I cannot comprehend why she feels compelled to interject herself into my personal medical matters. Medical issues are inherently private and confidential. My purpose in contacting my doctor is to speak directly with them, not to be interrogated by a receptionist. Having been registered at Glebe Road since childhood, and now approaching 30, it's deeply disappointing that this new receptionist seems intent on overstepping professional boundaries.
Absolutely the most terrible general practitioner I've encountered across the United Kingdom. Having registered with numerous GP practices throughout the country, I've never experienced such a..
Glebe Road Surgery
Catherine B.
I'm thoroughly amazed by the Rapid Health AI platform. Yesterday (12June), I leveraged the system to request a referral to an orthopaedic specialist, and the response was incredible. A physician..
Glebe Road Surgery
CoffeeLass C.
Wonderful medical professionals.
Glebe Road Surgery
Robin W.
I experienced a truly outstanding consultation that was compassionate, comprehensive, and considerate. The professional recommended a follow-up visit, which I successfully booked via the Rapid..
Glebe Road Surgery
Min M.
Scheduling appointments here is a constant frustration. Why even bother setting a specific time slot when they consistently run behind? Morning appointments are no exception, and even quick..
Glebe Road Surgery
Anonymouse
Our family has been at this practice for a few years and the main problem is getting appointments - very difficult and often impossible.
Glebe Road Surgery
sophiet318 s.
It's hard to comprehend how far Glebe Road surgery has fallen from its former reputation as one of London's top medical practices! Having been registered here for two decades, we are utterly..
Glebe Road Surgery
leonie b.
Never able to get through when I contact them, even right at opening time. Their management seems disorganized and they consistently run behind schedule. Frequent interruptions and setbacks make..
Glebe Road Surgery
H C.
We transferred our general practitioner from Twickenham just five months ago, and it has been an absolute nightmare. The medical practice is completely unhelpful, constantly redirecting patients to..
Glebe Road Surgery
Anja H.
Securing a timely consultation with my general practitioner has proven to be quite challenging. The scheduling process is frustratingly slow, and wait times are excessive. When I need medical..
Glebe Road Surgery
Edward E.
The experience varies depending on the staff member - some are compassionate and helpful, while others can be abrupt and unhelpful.
Glebe Road Surgery
Dearbhail S.
Dr Mendoza stands out as truly outstanding. I'm deeply grateful to her, along with Dr Powles and Dr Rice-Jones, during a challenging period. Their approach is highly professional, practical, and..
Glebe Road Surgery
Deirdre O.
The doctors themselves are fantastic, but the new administrative setup is a complete disaster. Rather than making a quick phone call for a prompt response, patients now must navigate a complex..
Glebe Road Surgery
Peter M.
Smooth digital check-in process. The clinic reached out precisely at the scheduled time, and Dr. Shaw greeted me warmly for a straightforward procedure. She provided a comprehensive and clear..
Glebe Road Surgery
Pascal C.
Edward at the front desk went above and beyond to assist me today. His service was absolutely outstanding. I'm truly appreciative of his help. N. Cusack
Glebe Road Surgery
Santi T.
The medical professionals at this facility continue to be exceptional, maintaining their high standard of care and compassion - they truly merit top marks! Regrettably, the recently implemented..
Glebe Road Surgery
Will J.
I'm truly grateful for the outstanding assistance provided. Asha was exceptional in ensuring my complete satisfaction throughout the entire process.
Glebe Road Surgery
Dee D.
Previously, this medical practice was exceptional in managing appointments, with consistently excellent physicians. However, my recent experience with a receptionist has been deeply disappointing..
Glebe Road Surgery
Holly b.
I'm deeply concerned about the unprofessional treatment I received during a phone consultation, where a physician mockingly dismissed my concerns and prevented me from fully explaining my medical..
Glebe Road Surgery
Mostovoi V.
I'm truly grateful to Emma for her swift email responses, and the team was incredibly efficient in scheduling my appointment. Fantastic work, team! Keep up the excellent service!
Glebe Road Surgery
Rezaul K.