VM

Valanca M. 2 years ago • From Google

Rating

Bad

Rude receptionist ruined my morning call

Wish I could give ZERO STARS. Today, attempting to schedule an appointment with Green Practice reception was a nightmare. The receptionist, speaking with an obviously fake accent, was incredibly discourteous. When I tried to book an appointment, she abruptly terminated the call, acting as if she couldn't hear me. Our interaction barely lasted three minutes, yet I was forced to wait 45 excruciating minutes only to have my call rudely disconnected. They desperately need to hire someone who understands basic customer service. This experience completely ruined my entire day. It's not just the receptionist who faces challenges in life; patients like myself are dealing with significant health concerns and simply want to book a treatment appointment. If an employee can't manage job responsibilities or handle work pressure, they should seriously consider resigning instead of causing unnecessary suffering to innocent people seeking medical help.

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