Eagle House Surgery
DM
Dailiena M. one year ago • From Google
Bad
I'm deeply worried about the caliber of staff employed at Eagle House Surgery. How can individuals who are unsuitable for patient interaction and lack basic professional courtesy be working in this environment? It's a complete disservice to the practice and to patients like myself who place their trust in your service. You demand respect, not aggression or mistreatment? Yet you have receptionists who are hostile and disrespectful to patients? This is unacceptable and potentially illegal, especially when vulnerable patients are involved. I recently called the GP, struggling to book an appointment for my elderly mother who urgently needs a sick note after being attacked by three men and suffering a broken leg. She's a 58-year-old woman with numerous health complications. I was previously instructed by a receptionist to book online, but the system appears dysfunctional, preventing me from viewing available appointments. When I called and spoke with a receptionist named Kiandra (if that's even her real name), I explained my online booking difficulties and requested guidance. She repeatedly insisted I book online, despite my explaining the system's malfunction. When I calmly asked what alternative steps I could take, she became extremely rude and unhelpful. She claimed to dislike my communication style and became confrontational. I maintained my composure and suggested she was overreacting, as I was speaking respectfully. Ultimately, she dismissively said "whatever" and abruptly ended the call. I will be filing an official complaint and personally visiting the practice to discuss this employee's unsuitability for her role with management.
Ola H.