Bharani Medical Centre
Simmy K. 4 years ago • From Google
Poor
Rude receptionist ruined my otherwise great experience
On 26/05/2022 at 12:55, I visited the doctor's office and encountered a receptionist whose shift was ending at 1pm. Earlier, I had consulted a doctor about a health concern, and they recommended comprehensive tests and a follow-up. The doctor advised me to book an appointment and collect specific samples. When I approached the reception, I explained the situation courteously, as I always treat staff with respect. However, the receptionist's response was shockingly unprofessional. She made dismissive facial expressions and initially claimed she had no record of my doctor's instructions. When I asked about scheduling, she responded curtly, telling me to come "any time" with a hostile attitude. Frustrated and upset, I left feeling unheard and disrespected. It seemed like she didn't believe my explanation. Fortunately, I later called back and spoke with another receptionist - someone I've interacted with before who is consistently helpful. She located the doctor's note and promptly scheduled my appointment. Despite this negative interaction, I generally appreciate this medical practice. The doctors are supportive, and most staff members are kind. I hope the earlier receptionist learns that patients deserve compassion and respect, especially when discussing health concerns. Treating people with kindness costs nothing and can make a significant difference in someone's experience.
Completely unacceptable general practitioners who lack any medical competence. Steer clear of this practice at all costs - they are utterly unprofessional and dangerous as healthcare providers.
Bharani Medical Centre
Manjeet S.
Absolutely abysmal customer service. Every single time we attempt to schedule an appointment, even when calling first thing in the morning, we're met with a queue of 9 people, and after enduring a..
Bharani Medical Centre
Vijay K.
Reception staff are completely unresponsive. Their phone system constantly redirects you to an automated message claiming you're first in the queue. I've been attempting to schedule an appointment..
Bharani Medical Centre
Kathleen S.
Unfortunately, a zero-star rating isn't available. I've been associated with this medical practice for 56 years, previously considering it a respectable establishment, but it has deteriorated..
Bharani Medical Centre
Ruchira A.
A truly abysmal healthcare encounter that I strongly advise anyone seeking medical treatment to avoid at all costs. Look elsewhere for competent and compassionate care.
Bharani Medical Centre
Legin L.
Absolutely terrible. If the rating system allowed it, I would give them less than zero stars.
Bharani Medical Centre
jehangir m.
Medical professionals these days are absolutely hopeless. It's impossible to secure an appointment, and when you try to contact them, they just redirect you to the NHS app for booking. But guess..
Bharani Medical Centre
Αλεξάνδρα Α.
Completely unacceptable! As an Aviation professional, I suffered from blocked ears for over a week, rendering me unable to work and requiring medical documentation. Being new to the area, I..
Bharani Medical Centre
Zuni Z.
Oh my goodness. This establishment is absolutely dreadful beyond description. I cannot comprehend how such a subpar facility is affiliated with the NHS. The staff appears completely incompetent. It..
Bharani Medical Centre
Kevin O.
Awful healthcare facility where the medical professionals and personnel display complete indifference. As a result, my spouse and I have decided to transfer our medical records to an alternative..
Bharani Medical Centre
Ilona L.
Absolutely dreadful service with utterly ineffective customer support. I'm unable to connect with anyone, let alone receive any medical assistance. Their services are exclusively online, and the..
Bharani Medical Centre
Lucas P.
Visited for a scheduled consultation Pleasant and welcoming personnel
Bharani Medical Centre
Certain A.
This establishment is absolute garbage. They're merely going through the motions of running a medical practice. I would never recommend registering with this GP. The reception staff are incredibly..
Bharani Medical Centre
Tahir I.
I've been a patient at this medical practice for more than 15 years, and I can confidently say their service is exceptional. The front desk staff are incredibly warm, empathetic, and understanding -..
Bharani Medical Centre
Liz M.
Scheduling a consultation at this practice is an absolute nightmare. I've spent nearly a week attempting to secure an appointment, but every time slots are completely booked, even for pressing..
Bharani Medical Centre
Shiraz S.
I believe it's important to share a positive experience since most people only provide feedback when issues arise. I was transported to the hospital via ambulance yesterday without prior..
Bharani Medical Centre
Gurpreet K.
The personnel here lack professionalism across the board. Whenever you attempt to contact them, scheduling an appointment seems impossible. The reception staff, particularly a woman named Aabru,..
Bharani Medical Centre
ReRe K.
Constantly stuck in queue, spending more than half an hour waiting. Their customer service is absolutely unacceptable.
Bharani Medical Centre
Mohammad M.
The practice operates with the most incompetent and unethical standards imaginable. It appears the staff are incentivized to avoid booking patient appointments. I have repeatedly called the surgery..
Bharani Medical Centre
Vicky J.
Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an..
Bharani Medical Centre
Piotr K.