LM

Lisa M. one year ago • From Google

Rating

Bad

Rude receptionist ruined my painful visit

Absolutely appalling and gratuitously discourteous front desk staff. Despite being a long-standing patient of this practice for nearly two decades, rarely seeking medical attention, I found myself in excruciating pain and was met with an unacceptable level of disrespect. The receptionist's demeanor was utterly reprehensible, with a tone and approach that was deeply distressing. His conduct was so callous that it brought me to tears, exacerbating an already anxiety-inducing situation through a complete absence of basic human decency. If the rating system allowed, I would award zero stars. Thoroughly dissatisfied as a patient. As a healthcare professional myself, I would never contemplate addressing anyone with such a flagrant disregard for empathy and compassion. I fully intend to escalate this matter directly with the practice management and the British Medical Association.

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