AG

Anne G. 4 years ago • From Google

Rating

Average

Rude receptionist ruined my post-surgery care

I've been receiving care at this practice for quite some time, and while the medical professionals are exceptional, some of the front desk staff unfortunately fall short. On August 6th, I was reduced to tears by a particularly insensitive receptionist. Having just undergone significant heart surgery two weeks ago, I was expecting a more compassionate approach. I was told to see a nurse and have a phone consultation with a doctor, rather than a direct physician check of my surgical wounds. These receptionists are undermining the excellent reputation of the caring and skilled doctors who work here.

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