Manor Surgery
JR
J R. one year ago • From Google
Bad
Having spent 20 years managing a substantial surgical practice in Australia and now practicing in the United Kingdom, I am utterly dismayed by the unprofessional and disrespectful conduct of the reception personnel at this medical facility. The staff member named Karen was especially condescending and treated us with remarkable discourtesy. I find it truly astonishing that a medical practice's front desk representative would exhibit such inappropriate behavior. I earnestly hope this interaction does not indicate the standard of care provided by the general practitioners themselves. As a further development, the practice's administrator contacted us today, and instead of offering any explanation or expressing regret, proceeded to criticize us for voicing our concerns. I am genuinely astounded that, rather than attempting to resolve the situation constructively, the administrative staff have effectively suggested we seek medical services elsewhere.
Vivien H.