11

12374748 1. 3 years ago • From Google

Rating

Bad

Rude receptionist ruined our doctor call

* RECEPTIONISTS NEED REPLACING! * I'm writing this review on behalf of my partner, who is extremely distressed. When she attempted to schedule a brief telephone consultation with a Doctor about a medical concern, she was met with an incredibly unwelcoming and discourteous receptionist (whose name we didn't catch) who seemed to be on some sort of power trip. The woman rushed my partner and appeared completely disinterested in performing her job competently. After reading other reviews about this practice's receptionists, such behavior seems unsurprising. In a patronizing and passive-aggressive tone, she flatly declared no doctors were available today and advised calling back tomorrow, adding that "unless it's an emergency, no doctors will be available" - which bizarrely suggests GPs only handle emergency cases. Suspecting something was amiss, we called back mere minutes later. This time, a courteous and helpful gentleman answered. When we repeated our original request, he actually listened and allowed us to explain the medical issue - unlike the previous receptionist. Remarkably, he effortlessly booked a phone appointment for my partner within hours. This suggests the first receptionist deliberately misled us, which is absolutely unacceptable. Poor customer service happens, but when it involves healthcare and patients are treated with such blatant negligence, it becomes disgraceful. I sincerely hope senior staff will read this review and the numerous similar complaints, and take meaningful action to address these serious issues.

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