ST

Sam T. 3 years ago • From Google

Rating

Bad

Rude receptionist ruined our medical visit

I'm thoroughly disappointed with a recent medical interaction. My partner submitted a standard prescription through their Patches system and attempted to discuss medication changes made previously without his consent or prior communication. He was met with an incredibly unprofessional and condescending response from a staff member I'd rather not identify. Not only was her information factually incorrect when compared to previous communications, but her demeanor was aggressively accusatory and entirely inappropriate, especially when interacting with someone who is unwell. The customer service approach was shockingly disrespectful and lacks basic empathy. Healthcare professionals should remember they are dealing with vulnerable patients who deserve compassion and understanding, not dismissive and hostile treatment. This experience was unacceptable, and significant improvement is urgently needed in your approach to patient interactions. Do better!

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