Tudor Surgery
Sam T. 3 years ago • From Google
Bad
Rude receptionist ruined our medical visit
I'm thoroughly disappointed with a recent medical interaction. My partner submitted a standard prescription through their Patches system and attempted to discuss medication changes made previously without his consent or prior communication. He was met with an incredibly unprofessional and condescending response from a staff member I'd rather not identify. Not only was her information factually incorrect when compared to previous communications, but her demeanor was aggressively accusatory and entirely inappropriate, especially when interacting with someone who is unwell. The customer service approach was shockingly disrespectful and lacks basic empathy. Healthcare professionals should remember they are dealing with vulnerable patients who deserve compassion and understanding, not dismissive and hostile treatment. This experience was unacceptable, and significant improvement is urgently needed in your approach to patient interactions. Do better!
When scheduling appointments, the medical staff has consistently been responsive, with the ability to secure same-day consultations when needed.
Tudor Surgery
Julie C.
Tudor Surgery's pharmacist Julie has been absolutely incredible in supporting me through medication reduction. She called me, providing comprehensive guidance that significantly alleviated my..
Tudor Surgery
David M.
Excellent customer support. The team was attentive and provided prompt assistance.
Tudor Surgery
Rachel C.
The management of this surgical practice for disabled children is incredibly frustrating. My child required medical attention, and the approach of cycling through various communication patches has..
Tudor Surgery
Faith T.
I had an absolutely fantastic interaction with the clinic. When I submitted my request via Patch's, I received a prompt response and secured an appointment for the following day. Emily and the..
Tudor Surgery
E E.
My journey as a patient at Tudor Surgery has been remarkably impressive from the start. After relocating our household from Kiltearn last year due to unsatisfactory medical care, I've found Tudor to..
Tudor Surgery
Rob H.
I was taken aback by the low ratings for this medical practice. Despite having only visited twice, I've consistently secured prompt appointments and consulted with Rebecca, the physiotherapist, who..
Tudor Surgery
Sue F.
My daughter is receiving treatment at this medical practice. Repeatedly, her health concerns have been essentially ignored. She constantly gets brushed aside without proper attention. Right now,..
Tudor Surgery
Lucy E.
Spent a full hour in the waiting room before finally being called, and the nurse's demeanor was noticeably irritable, which significantly dampened my overall experience and prevents me from giving a..
Tudor Surgery
Mr S.
Patients are left without crucial medications for extended periods, with zero follow-up communication. Scheduled appointments go unacknowledged, and the front desk staff display appalling..
Tudor Surgery
wilmslow e.
Absolutely zero rating would be my choice. The medical staff, from physicians to front desk personnel, exhibit terrible attitudes. Doctors are condescending, completely disregarding patient input..
Tudor Surgery
Wayne F.
Scheduling an appointment at this place is impossible. Completely useless and a total waste of time - total nonsense.
Tudor Surgery
Dianne P.
I highly endorse this medical practice and their outstanding team. Their communication regarding medications and yearly check-ups is absolutely top-notch. Scheduling appointments is incredibly..
Tudor Surgery
Hollie D.
I highly recommend Tudor surgery. As a healthcare professional who has witnessed numerous subpar surgical practices, this facility stands out. The PATCHs system is truly impressive, and the..
Tudor Surgery
Ste W.
Over the past couple of years, my hayfever has been more severe than ever before. Dr. Keith Malone took the time to consult with me by phone and help me find the appropriate medication, as the..
Tudor Surgery
natural x.
Colleen, the receptionist at this medical practice, is a complete embarrassment. Her demeanor was utterly repulsive, displaying an arrogant and disdainful attitude towards the very patients she..
Tudor Surgery
Samuel F.
Attempting to communicate with this organization about critical matters is an absolute ordeal. Their responsiveness is abysmal, with my attempts to reach out consistently met with silence,..
Tudor Surgery
S V.
Sought medical assistance while feeling extremely unwell, and Debbie, a nurse, responded via email instead of calling or examining me in person, without a doctor's involvement. She suggested I need..
Tudor Surgery
Kevin M.
Completely appalled by the shockingly unprofessional and unhelpful staff. My simple request was to have my prescription transferred, but I was dismissively told it was already in their system and..
Tudor Surgery
Deborah U.
I've been receiving medical care at Tudor Surgery ever since relocating to Nantwich approximately six years back, and I can confidently say it's the most exceptional GP practice I've ever..
Tudor Surgery
C P.