Kings Langley Surgery
Lilly L. 6 months ago • From Google
Bad
Rude receptionist ruined our pharmacy request
What has happened to the once lovely and friendly receptionists? There is one lady who behaves as if she's doing you a massive favor by addressing questions and assisting with inquiries. This is literally her job!!! My daughter submitted an online medication request, waited days with no response, sent a follow-up reminder, and received nothing. When she called the surgery, this rude and unhelpful lady claimed 'you don't get notifications and it's just sent to a pharmacy' … my daughter told me, and I knew that wasn't accurate. She subsequently received an email (attached) directly contradicting what the receptionist had stated. The receptionist should absolutely understand the correct protocol. We've been patients at this practice for over two decades and have consistently praised the surgery for its helpful and kind receptionists and doctors. Something clearly has shifted, and based on other reviews, we're not the only ones noticing. If you're going to work as a receptionist in a medical practice, you need to be compassionate, patient, and empathetic - qualities completely absent in the staff we've recently encountered. Update. We requested it be sent to Abbots Pharmacy. The receptionist claimed it wasn't sent there. The pharmacy the receptionist told my daughter would have the prescription doesn't actually have it. I just called Abbots Pharmacy (the one we specifically requested) and they do have the prescription, but are now out of stock of the medication. This entire situation is ridiculously unnecessary and a massive waste of time, all because the receptionist provided us with completely incorrect information.
I'd like to extend my sincere appreciation to Sarah, who consistently demonstrates exceptional kindness and provides invaluable assistance whenever I have questions or concerns.
Kings Langley Surgery
michael e.
Exceptional support that was absolutely crucial to me.
Kings Langley Surgery
Vito V.
A medical facility situated in a tranquil neighborhood, offering complimentary parking for patients and visitors.
Kings Langley Surgery
Hamish M.
Since the pandemic, Kings Langley has significantly deteriorated. I've encountered staff who appear disinterested and unhelpful. This is a professional role, and after enduring a 15-minute phone..
Kings Langley Surgery
Sandra M.
This GP surgery is undoubtedly among the most terrible in the entire nation. The personnel and medical professionals are incredibly uncooperative, remarkably indolent, and consistently use the..
Kings Langley Surgery
T M.
The service is utterly abysmal. The initial triage questionnaire is excessively complex, riddled with irrelevant and numerous questions that consume an unreasonable amount of time to complete. I've..
Kings Langley Surgery
Philip I.
At my neighborhood medical practice, the entire team - from physicians to nursing staff and administrative personnel - consistently delivers top-notch care. Their interactions are characterized by..
Kings Langley Surgery
Kush N.
A delightful spot that truly captures charm and warmth.
Kings Langley Surgery
Kelly H.
My encounter with Ruth was deeply distressing, and she seems entirely unsuited to healthcare work, tarnishing the reputation of nursing professionals. Her treatment was appalling, and the front desk..
Kings Langley Surgery
Bernadette F.
I am truly impressed with Charles, the Respiratory Specialist, and cannot speak highly enough of him. Today's consultation was exceptional, providing a thorough and meticous assessment of my asthma..
Kings Langley Surgery
Karen K.
Exceptional medical practice. I've been coming here for over 26 years. The staff is courteous, the doctors are top-notch, and they're incredibly supportive. Scheduling appointments is a breeze...
Kings Langley Surgery
Jo J.
Friendly, attentive, and warm-hearted front desk personnel who make you feel immediately at ease.
Kings Langley Surgery
liz b.
Friendly personnel and compassionate physicians, but punctuality is a significant issue. Consistently experiencing extensive delays, with wait times typically stretching around 60 minutes in my..
Kings Langley Surgery
C C.
The exceptional medical professionals are utterly undermined by the reception staff's appalling attitude and negligence. Their demeanor is harsh, demeaning, and emotionally detached. People visit..
Kings Langley Surgery
Hazel R.
Welcoming personnel, yet the electronic consultation platform creates an obstacle to receiving care and strips away the personal connection with the physician.
Kings Langley Surgery
karen M.
Exceptional customer care. Scheduling is consistently convenient, and the front desk staff are welcoming and supportive. I feel fortunate to have found such a reliable healthcare provider for my..
Kings Langley Surgery
Nectar P.
Nancy at this practice truly deserves top marks - she's incredibly compassionate and warm-hearted. The medical facility is immaculately maintained and consistently efficient with scheduling..
Kings Langley Surgery
Pav S.
I typically steer clear of medical appointments, but occasionally health necessities demand attention. Since becoming a patient at Nap, I've encountered nothing short of exceptional care. Their..
Kings Langley Surgery
Paul K.
Highly competent medical staff, but unfortunately the facility falls short with limited accessibility parking for those with mobility challenges
Kings Langley Surgery
Lilly L.
What has happened to the once lovely and friendly receptionists? There is one lady who behaves as if she's doing you a massive favor by addressing questions and assisting with inquiries. This is..
Kings Langley Surgery
Cristina E.