LL

Lilly L. 6 months ago • From Google

Rating

Bad

Rude receptionist ruined our pharmacy request

What has happened to the once lovely and friendly receptionists? There is one lady who behaves as if she's doing you a massive favor by addressing questions and assisting with inquiries. This is literally her job!!! My daughter submitted an online medication request, waited days with no response, sent a follow-up reminder, and received nothing. When she called the surgery, this rude and unhelpful lady claimed 'you don't get notifications and it's just sent to a pharmacy' … my daughter told me, and I knew that wasn't accurate. She subsequently received an email (attached) directly contradicting what the receptionist had stated. The receptionist should absolutely understand the correct protocol. We've been patients at this practice for over two decades and have consistently praised the surgery for its helpful and kind receptionists and doctors. Something clearly has shifted, and based on other reviews, we're not the only ones noticing. If you're going to work as a receptionist in a medical practice, you need to be compassionate, patient, and empathetic - qualities completely absent in the staff we've recently encountered. Update. We requested it be sent to Abbots Pharmacy. The receptionist claimed it wasn't sent there. The pharmacy the receptionist told my daughter would have the prescription doesn't actually have it. I just called Abbots Pharmacy (the one we specifically requested) and they do have the prescription, but are now out of stock of the medication. This entire situation is ridiculously unnecessary and a massive waste of time, all because the receptionist provided us with completely incorrect information.

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