Kings Langley Surgery
Lilly L. 11 months ago • From Google
Bad
Rude receptionist ruined our pharmacy request
What has happened to the once lovely and friendly receptionists? There is one lady who behaves as if she's doing you a massive favor by addressing questions and assisting with inquiries. This is literally her job!!! My daughter submitted an online medication request, waited days with no response, sent a follow-up reminder, and received nothing. When she called the surgery, this rude and unhelpful lady claimed 'you don't get notifications and it's just sent to a pharmacy' … my daughter told me, and I knew that wasn't accurate. She subsequently received an email (attached) directly contradicting what the receptionist had stated. The receptionist should absolutely understand the correct protocol. We've been patients at this practice for over two decades and have consistently praised the surgery for its helpful and kind receptionists and doctors. Something clearly has shifted, and based on other reviews, we're not the only ones noticing. If you're going to work as a receptionist in a medical practice, you need to be compassionate, patient, and empathetic - qualities completely absent in the staff we've recently encountered. Update. We requested it be sent to Abbots Pharmacy. The receptionist claimed it wasn't sent there. The pharmacy the receptionist told my daughter would have the prescription doesn't actually have it. I just called Abbots Pharmacy (the one we specifically requested) and they do have the prescription, but are now out of stock of the medication. This entire situation is ridiculously unnecessary and a massive waste of time, all because the receptionist provided us with completely incorrect information.
I'd like to extend my sincere appreciation to Sarah, who consistently demonstrates exceptional kindness and provides invaluable assistance whenever I have questions or concerns.
Kings Langley Surgery
Bernadette F.
I am truly impressed with Charles, the Respiratory Specialist, and cannot speak highly enough of him. Today's consultation was exceptional, providing a thorough and meticous assessment of my asthma..
Kings Langley Surgery
A S.
They cancelled my registration twice, even after I provided address verification, refused to offer further clarification, and then transferred me to a registration supervisor who abruptly ended the..
Kings Langley Surgery
david c.
Throughout our 17-year residence, The Nap has consistently delivered exceptional customer service. The recent implementation of their triage system has further enhanced their already impressive..
Kings Langley Surgery
Emily C.
Since relocating to this region with my family, the medical practice has consistently provided excellent care, and they've been remarkably prompt in addressing any of my healthcare requirements.
Kings Langley Surgery
Karen K.
Exceptional medical practice. I've been coming here for over 26 years. The staff is courteous, the doctors are top-notch, and they're incredibly supportive. Scheduling appointments is a breeze...
Kings Langley Surgery
Larry R.
Throughout my three-decade association with this medical practice, I am consistently impressed by the exceptional quality of care and service they deliver.
Kings Langley Surgery
T M.
The service is utterly abysmal. The initial triage questionnaire is excessively complex, riddled with irrelevant and numerous questions that consume an unreasonable amount of time to complete. I've..
Kings Langley Surgery
Helen M.
Their medical oversight a year back led to my surgical intervention in London. Once more, they've failed to identify a critical chest infection, resulting in my hospitalization and treatment with..
Kings Langley Surgery
Tina T.
Without a doubt, this is the top surgical service I've encountered in the United Kingdom. The personnel are incredibly supportive and always attentive to patients' needs. Their online request..
Kings Langley Surgery
Sandra M.
This GP surgery is undoubtedly among the most terrible in the entire nation. The personnel and medical professionals are incredibly uncooperative, remarkably indolent, and consistently use the..
Kings Langley Surgery
Kevin H.
A fantastic medical practice - the entire team, especially the general practitioners, are incredibly caring and truly dedicated to patient support. Huge appreciation goes to Dr Kataria. A GP who..
Kings Langley Surgery
Ziff C.
The front desk staff provided me with incorrect scheduling information, causing me to waste an entire hour waiting around Truly, this is just complete and utter ineptitude
Kings Langley Surgery
Jo J.
Friendly, attentive, and warm-hearted front desk personnel who make you feel immediately at ease.
Kings Langley Surgery
Josh M.
I was incredibly impressed with my recent surgical procedure at this facility. Unexpectedly, I was scheduled for a minor operation after previously being informed I might have to wait until the..
Kings Langley Surgery
Kelly H.
My encounter with Ruth was deeply distressing, and she seems entirely unsuited to healthcare work, tarnishing the reputation of nursing professionals. Her treatment was appalling, and the front desk..
Kings Langley Surgery
Monique B.
I've been a patient at this medical practice for more than two years, and I cannot express enough how thankful and impressed I am with their exceptional service! Coming from London, I was accustomed..
Kings Langley Surgery
Rose C.
Quick and comprehensive medical consultation, including phone and in-person meetings, along with blood work, all completed in just seven days. A clear treatment strategy was developed. The service..
Kings Langley Surgery
Nectar P.
Nancy at this practice truly deserves top marks - she's incredibly compassionate and warm-hearted. The medical facility is immaculately maintained and consistently efficient with scheduling..
Kings Langley Surgery
Samantha P.
During our 16-year residency in this community, the medical practice has consistently delivered exceptional care and support. Currently facing significant challenges, they're prioritizing the..
Kings Langley Surgery
Cristina E.