Kings Langley Surgery
Lilly L. 8 months ago • From Google
Bad
Rude receptionist ruined our pharmacy request
What has happened to the once lovely and friendly receptionists? There is one lady who behaves as if she's doing you a massive favor by addressing questions and assisting with inquiries. This is literally her job!!! My daughter submitted an online medication request, waited days with no response, sent a follow-up reminder, and received nothing. When she called the surgery, this rude and unhelpful lady claimed 'you don't get notifications and it's just sent to a pharmacy' … my daughter told me, and I knew that wasn't accurate. She subsequently received an email (attached) directly contradicting what the receptionist had stated. The receptionist should absolutely understand the correct protocol. We've been patients at this practice for over two decades and have consistently praised the surgery for its helpful and kind receptionists and doctors. Something clearly has shifted, and based on other reviews, we're not the only ones noticing. If you're going to work as a receptionist in a medical practice, you need to be compassionate, patient, and empathetic - qualities completely absent in the staff we've recently encountered. Update. We requested it be sent to Abbots Pharmacy. The receptionist claimed it wasn't sent there. The pharmacy the receptionist told my daughter would have the prescription doesn't actually have it. I just called Abbots Pharmacy (the one we specifically requested) and they do have the prescription, but are now out of stock of the medication. This entire situation is ridiculously unnecessary and a massive waste of time, all because the receptionist provided us with completely incorrect information.
I switched to this medical practice at the start of 2020 after being with Vine House in Abbots throughout my childhood, which had become increasingly problematic and discriminatory towards..
Kings Langley Surgery
Josh M.
I was incredibly impressed with my recent surgical procedure at this facility. Unexpectedly, I was scheduled for a minor operation after previously being informed I might have to wait until the..
Kings Langley Surgery
Kelly H.
My encounter with Ruth was deeply distressing, and she seems entirely unsuited to healthcare work, tarnishing the reputation of nursing professionals. Her treatment was appalling, and the front desk..
Kings Langley Surgery
Emily C.
Since relocating to this region with my family, the medical practice has consistently provided excellent care, and they've been remarkably prompt in addressing any of my healthcare requirements.
Kings Langley Surgery
Joshua M.
I've been attempting to register for weeks now, and each time I contact them, I'm informed that the person handling my case is unavailable. Moreover, there are no appointments to be found. The NHS..
Kings Langley Surgery
Angel M.
The medical team has been incredibly supportive throughout my entire cancer journey, from initial diagnosis to continued care. Their approach is forward-thinking and attentive. I'm genuinely..
Kings Langley Surgery
Jacqui K.
Utterly disgraceful treatment, particularly regarding the Surgery's continued inexcusable refusal to conduct in-person patient consultations, coupled with their intimidating receptionist staff who..
Kings Langley Surgery
Hazel R.
Welcoming personnel, yet the electronic consultation platform creates an obstacle to receiving care and strips away the personal connection with the physician.
Kings Langley Surgery
Anonymouse
I've been with this surgery for over 2yrs and have a number of very complicated conditions. I had evidence of a serious deterioration; emailed that evidence overnight and in the morning filled out..
Kings Langley Surgery
Larry R.
Throughout my three-decade association with this medical practice, I am consistently impressed by the exceptional quality of care and service they deliver.
Kings Langley Surgery
Ziff C.
The front desk staff provided me with incorrect scheduling information, causing me to waste an entire hour waiting around Truly, this is just complete and utter ineptitude
Kings Langley Surgery
Philip I.
At my neighborhood medical practice, the entire team - from physicians to nursing staff and administrative personnel - consistently delivers top-notch care. Their interactions are characterized by..
Kings Langley Surgery
Yasmin J.
We've been thoroughly satisfied with this medical practice since our relocation to the area twelve months ago. Consistently, we've been able to secure an appointment or consultation within a day,..
Kings Langley Surgery
karen M.
Exceptional customer care. Scheduling is consistently convenient, and the front desk staff are welcoming and supportive. I feel fortunate to have found such a reliable healthcare provider for my..
Kings Langley Surgery
Alison G.
I was informed that they failed to obtain a critical prescription, and I found their demeanor unprofessional and unsatisfactory. I intend to escalate this matter to the medical ombudsman for further..
Kings Langley Surgery
Shivani P.
Nancy Albert is an exceptional nurse who truly stands out. Her warm demeanor and approachable nature instantly put me at ease. She was consistently cheerful, responsive to all my inquiries, and..
Kings Langley Surgery
Nectar P.
Nancy at this practice truly deserves top marks - she's incredibly compassionate and warm-hearted. The medical facility is immaculately maintained and consistently efficient with scheduling..
Kings Langley Surgery
Imogen D.
The staff at this medical facility, from the front desk to the medical professionals, are absolutely wonderful. Dr. Brownfield, in particular, stands out as an exceptional physician who truly goes..
Kings Langley Surgery
A S.
They cancelled my registration twice, even after I provided address verification, refused to offer further clarification, and then transferred me to a registration supervisor who abruptly ended the..
Kings Langley Surgery
Jo J.
Friendly, attentive, and warm-hearted front desk personnel who make you feel immediately at ease.
Kings Langley Surgery
Mx. H.