SS

Sc S. 3 years ago • From Google

Rating

Average

Rude receptionist ruins a potentially good healthcare visit

I've consistently found the nurse practitioner at this clinic to be supportive and accommodating. However, on this particular day, my experience was far from pleasant. Arriving just a minute late, I then spent an additional five minutes waiting to log in at the touchscreen. The screen instructed me to speak with the receptionist, so I approached the desk. Initially, no one was present. When the receptionist finally appeared, I attempted to explain my situation, but she was incredibly discourteous! She abruptly told me to reschedule and asked me to wait momentarily. I hoped she might be finding a way to still accommodate my appointment, but my optimism was misplaced. Instead, she disappeared into the back office, returned, hastily scribbled a new appointment time, and unceremoniously handed me the slip through the desk window. Her behavior was not only unprofessional but also unnecessarily humiliating and dismissive.

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