AA

Anna A. 4 years ago • From Google

Rating

Bad

Rude receptionist ruins entire medical practice experience

My review centers solely on the reception staff. While some have been pleasant, there's one staff member whose voice I now recognize as truly terrible and unfit for her role. She displays a complete lack of empathy and professionalism, seeming to harbor genuine resentment towards patients. When a doctor's office called to schedule my appointment, she made me feel like an inconvenience during a brief, unbearably uncomfortable interaction. I recognize that reception staff face challenging circumstances and often deal with frustrated patients, but that's no excuse for treating everyone poorly. I'm eagerly anticipating leaving this practice, primarily to avoid the anxiety of potentially encountering this dreadful employee when making phone calls. After examining other reviews, it's abundantly clear that the Simpson Centre has a significant systemic issue that requires immediate and decisive intervention.

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