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Andy D. one year ago • From Google

Rating

Bad

Rude receptionist ruins first covid vaccination experience

I arrived at the surgery for my covid vaccination and attempted to check in on the screen, but the system failed to locate my information. Upon seeking clarification from the receptionist, I was harshly reprimanded with, 'If you had properly read your letter, you would know it's at the pharmacy.' While I understand they encounter challenging individuals, I was being courteous and this was my first time at this particular surgery. The receptionist could have simply and kindly explained, 'These vaccinations are being administered at the pharmacy next door.' Common courtesy requires minimal effort, yet this concept seemed completely lost on this staff member. 15.4.25 As a follow-up, I sent an email to the Practice Manager but received absolutely no response. This lack of communication speaks volumes about the management and professionalism of this medical practice.

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