OM

O M. 11 months ago • From Google

Rating

Bad

Rude receptionist ruins first healthcare experience

A fresh batch of rapid-fire, hyperactive staff at the front desk does not bode well for the practice. Interpersonal communication skills for client interactions should be honed through training prior to recruitment or onboarding. For a long-standing patient seeking medical attention for a legitimate health concern, Malika at reception absolutely struck the wrong chord this morning. An insufferable personality that would have made for an unbearable phone exchange if prolonged. My inner dialogue compelled me to terminate the telephone conversation abruptly.

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