TM

T M. 6 years ago • From Google

Rating

Bad

Rude receptionist ruins first impressions at gp

I attempted to register at the local surgery as a newcomer, and the elderly receptionist Safiya was hands-down the most discourteous staff member I've ever encountered. When I inadvertently had earbuds in while requesting a registration form, she reprimanded me, which I could somewhat understand. However, her subsequent behavior was appalling. Clearly irritated by my unfamiliarity with the area, she provided zero assistance. Despite wearing a face mask due to the ongoing pandemic, I was instructed to speak louder, yet she remained unhelpful and displayed an aggressive demeanor. The encounter was so distressing that I ultimately left the medical practice in tears, only to be comforted by a compassionate patient who witnessed the entire uncomfortable interaction and kindly recommended alternative local GP practices. Her unprofessional conduct is unacceptable. I felt deeply embarrassed for her colleague, who visibly squirmed during the exchange. Healthcare workers should possess basic empathy and patience, especially when assisting vulnerable individuals seeking medical support.

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