AA

Aaaa A. 4 years ago • From Google

Rating

Bad

Rude receptionist ruins healthcare experience today

Today, I visited the clinic to have my covid vaccines added to their system. The receptionist wearing a headscarf was incredibly unprofessional and discourteous. Her communication skills with patients are appalling. When patients approach, she deliberately pretends to be on a phone call. I presented my vaccine documentation and requested registration, but she flatly refused, claiming staff aren't trained for this task. I explained that as a medical professional myself, I know these records can be updated when proof is provided. I strongly recommend management invest in proper staff training, considering vulnerable patients like elderly individuals who might struggle to travel or navigate online systems. Her attitude is completely unacceptable. The clinic needs to either properly train their employees or replace them, as they currently seem content to collect a paycheck while providing zero meaningful assistance. I am thoroughly disgusted by this experience.

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