Highgrove Surgery GP
Keren A. one year ago • From Google
Bad
Rude receptionist ruins medical appointment experience
I encountered an incredibly unprofessional receptionist during my visit. Despite arriving 20 minutes early for my appointment, I was asked to sit and wait. After an hour, I noticed other patients being seen while I remained seated. When I approached the desk to inquire, she claimed my son's name had been called, which I knew was incorrect. She insisted the name was the same, but I could clearly see the displayed name was completely different, even the surname did not match. When I tried to clarify the error, she continued to argue that the names were similar in pronunciation. Eventually, she informed me that the doctor who was supposed to see my son had already left. I was told to return the next day, forcing me to waste an entire hour and return home with my 5-month-old baby without receiving any medical attention. The irony is not lost on me that if I had been the one running late, they would have immediately demanded I reschedule my appointment.
I've had a great experience with my physician, who consistently provides top-notch care. However, interacting with the front desk staff can be quite challenging more often than not. It's puzzling..
Highgrove Surgery GP
Sumaya B.
THE RECEPTIONIST'S CONDUCT WAS COMPLETELY UNACCEPTABLE! UTTERLY APPALLING AND EXTREMELY UNPROFESSIONAL! AVOID THIS PLACE AT ALL COSTS!
Highgrove Surgery GP
Sue B.
Despite nationwide constraints, the medical professionals at this contemporary healthcare facility strive to provide compassionate and efficient care. When urgent needs arise, they make every effort..
Highgrove Surgery GP
Mobolaji J.
Despite having a top-notch general practitioner and generally pleasant staff, one particular interaction left much to be desired. A receptionist, whose name sounds like Lian, answered my call on..
Highgrove Surgery GP
Al A.
I consistently experienced timely and courteous service. Scheduling urgent consultations was never a problem.
Highgrove Surgery GP
Ash A.
Scheduling an appointment before the pandemic was extremely challenging. I made four attempts to book a slot, and each time, despite being told I was first in line, the call would disconnect after..
Highgrove Surgery GP
Anonymouse
I was taken by ambulance last week to Newham General Hospital for C.O.P.D difficulties. I waited over 14 hours for an ambulance to take me home and the doctor (at the hospital) wrote to my GP with..
Highgrove Surgery GP
Abbas K.
I recently became a patient at Highgrove Surgery about half a year ago, and I can confidently say that my experience with Dr. Jugdav has been exceptional. This doctor is truly remarkable -..
Highgrove Surgery GP
Mary H.
Finding a suitable time slot is challenging, and the staff's demeanor leaves much to be desired. The recent relocation of the surgical facility has further complicated the scheduling process, making..
Highgrove Surgery GP
Claire L.
The personnel are discourteous. This encompasses physicians, front desk staff, and medical professionals. They make you feel humiliated. Should you dare to respond to their attitude, they become..
Highgrove Surgery GP
Anonymouse
Ever since I was young I’ve been battling with indigestion and never wanted to go to the GP because I feared they will just write it off as just bad diet. However, I was persuaded by my mum to go..
Highgrove Surgery GP
Mariana B.
During my visit to Dr. Arghya Ghosh's Ultrasound Service with his female colleague, I experienced a deeply unsatisfactory encounter. The staff's lack of professionalism was evident as I was made to..
Highgrove Surgery GP
D D.
The medical practice was excellent prior to relocating to Barking Community Hospital. Currently, securing an appointment requires an average waiting period of two weeks - which is absolutely..
Highgrove Surgery GP
Diana K.
After having my blood test appointment canceled twice—initially during the summer and again today—I'm extremely frustrated. I had to use a precious vacation day for nothing, which is incredibly..
Highgrove Surgery GP
Rema B.
Absolutely appalling establishment. Flee immediately! Medical staff and leadership are a complete embarrassment. Total chaos! Abandoned my father's deceased body without dignity!! Avoid at all..
Highgrove Surgery GP
Firoj A.
I recently visited Highgrove Surgery for a consultation with Dr. Samima Kanom regarding my persistent sinus issues. Upon describing my symptoms, which included severe headaches, body aches, and..
Highgrove Surgery GP
Winnie N.
Scheduling an appointment at this medical practice is incredibly frustrating. No matter how early you contact them, you're looking at a minimum two-week wait to see a physician. The extended delay..
Highgrove Surgery GP
Maryum G.
I'm completely lost with this practice, it's become incomprehensible. I'm seriously frustrated and now I can't stand this place at all.
Highgrove Surgery GP
Samreen C.
Extremely poor communication Lengthy wait times during phone calls Personnel display highly unprofessional behavior Particularly disrespectful female staff member
Highgrove Surgery GP
Asim K.
Highly unprofessional medical staff, with Dr. Feyi Taiwo displaying alarming behavior. During a routine prescription request, the doctor made intimidating statements like "watch your back" and..
Highgrove Surgery GP
TOM D.