JC

James C. 2 years ago • From Google

Rating

Bad

Rude receptionist ruins medical equipment return experience

The receptionist was absolutely unprofessional - a young blonde woman who displayed complete indifference. I came to return a blood pressure monitor along with my documentation of weekly readings, and incredibly, they're now claiming I never brought the device back. When I handed over the machine, the staff member was dismissive, barely making eye contact, hastily accepting the item with a perfunctory "that's fine, bye" in the most disinterested tone imaginable. Now, a full week later, I'm receiving text messages questioning the whereabouts of the machine I already returned. This scenario perfectly illustrates the problems that arise when front-line staff approach their responsibilities with such evident apathy.

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