MM

Michael M. 4 years ago • From Google

Rating

Bad

Rude Receptionist Ruins Medical Experience

The medical professionals here are excellent, but the receptionist is an absolute nightmare. As an NHS employee myself, I would never dream of treating patients with such disrespect. When she called about my test results, her tone was incredibly demeaning and unprofessional, leaving me completely stunned. She didn't even have the courtesy to introduce herself, and I noticed she wasn't wearing a name badge either. If she's so unhappy in her role that she can't show basic human decency or empathy, she should seriously consider stepping down from her position.

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