Hazeldene Medical Centre
Teaba A. 2 years ago • From Google
Bad
Rude receptionist ruins medical office experience
When I reached out regarding my tonsil infection, the interaction with the clinic's receptionist was deeply disappointing. Her demeanor was shockingly unprofessional, completely devoid of the compassion typically associated with healthcare settings. She showed a remarkable disinterest in understanding the purpose of my call, constantly cutting me off mid-sentence as I attempted to explain my medical situation. Her impatience and apparent disregard for my health concerns were truly disheartening. The appointment scheduling felt rushed and perfunctory, and she terminated our conversation abruptly without providing any meaningful communication about my condition. I firmly believe this level of service falls significantly below the expected standards for healthcare professionals. My sincere hope is that by sharing this feedback, the clinic can work towards enhancing the overall patient experience. The receptionist's conduct was entirely unacceptable and suggests an urgent need for comprehensive retraining focused on interpersonal skills and patient respect. Most unprofessionally, she didn't even introduce herself when answering the phone!
Hi, I want to express my sincere appreciation and acknowledge the exceptional service I received at Hazeldene Medical Centre on Moston Lane. Specifically, I'd like to highlight an extraordinary..
Hazeldene Medical Centre
Antony A.
I've been a patient at this medical practice for nearly a decade and a half, and overall, I've been quite satisfied with their care. The general practitioners I've encountered during this time have..
Hazeldene Medical Centre
kitty s.
I recently met with Dr Boulter and was thoroughly impressed by his compassionate approach. He paid close attention to my health concerns, offering a comprehensive and balanced perspective on..
Hazeldene Medical Centre
Colin B.
Staff at this medical office are incredibly unprofessional. The front desk employee lacks basic courtesy, and the Practice Manager offers nothing more than empty promises. As for the physicians,..
Hazeldene Medical Centre
Carys H.
Can only schedule same-day doctor visits, no option to book ahead of time. However, the staff members are friendly and pleasant.
Hazeldene Medical Centre
Ell K.
You can secure a consultation by phone. Initially, you'll need to call, but they offer a queuing telephone system that sets them apart from other practices. The reception staff are welcoming and..
Hazeldene Medical Centre
Craig T.
Sarah provides outstanding care with her exceptional receptionist skills. Her politeness, kindness, and genuine attentiveness are truly remarkable. It's rare to encounter medical staff who are this..
Hazeldene Medical Centre
Sarah b.
A commendable general practice with compassionate personnel. Welcoming and approachable reception staff. Physicians who genuinely listen and attend to patient concerns. Dr. Dubey carefully reviewed..
Hazeldene Medical Centre
Nichola J.
Utterly appalling service from this medical practice, consistently mishandling my husband's appointments and medications. The physicians show zero concern until a formal complaint is filed. If there..
Hazeldene Medical Centre
John H.
Medical professionals continue to dodge in-person consultations despite my explicit request for a direct appointment. I managed to connect with a physician working remotely, and the interaction felt..
Hazeldene Medical Centre
Teaba A.
When I reached out regarding my tonsil infection, the interaction with the clinic's receptionist was deeply disappointing. Her demeanor was shockingly unprofessional, completely devoid of the..
Hazeldene Medical Centre
Kathryn B.
I've got no gripes to share. While I experienced some challenges previously, I've noticed significant enhancements in recent times, and the personnel are now consistently pleasant and supportive.
Hazeldene Medical Centre
H V.
From my perspective, Hazeldene stands out as an exceptional medical practice. The personnel are welcoming, and the physicians consistently demonstrate attentiveness to patient concerns, ensuring you..
Hazeldene Medical Centre
bigred0818 b.
The medical practice is a complete disaster, starting with their absurd and incompetent appointment scheduling. The morning booking process is a nightmare - you must call precisely at 8am, only to..
Hazeldene Medical Centre
lea f.
Switched to this location after my previous branch shut down. Spent an exhausting 35 minutes on hold, with the last 12 minutes stuck as the next in line. The service is nearly as terrible as..
Hazeldene Medical Centre
dianne w.
I want to express my gratitude to Dr Muhammad for his exceptional care and dedication. He has been incredibly thorough in his approach to my complex medical situation, involving Addison's disease..
Hazeldene Medical Centre
Brian S.
Abysmal customer service. Scheduled a phone consultation to receive a medical update. They called at 13:40 and 13:41, I returned the call at 13:42 and was immediately placed on hold. The doctor..
Hazeldene Medical Centre
Ahmad H.
The receptionist Casey is truly exceptional in helping me during a challenging time. As my health has declined, scheduling appointments became increasingly difficult, especially when I needed to..
Hazeldene Medical Centre
Bonlives 6.
I relied on the Hazeldene MP throughout the 18 years our son Brandon was growing up (diagnosed with autism after his initial vaccination) and reluctantly continued using it while waiting for a scan..
Hazeldene Medical Centre
Hilda B.
Hazeldene medical centre is absolutely fantastic. They're incredibly supportive and responsive whenever you need assistance. I would enthusiastically recommend them and give them a perfect rating..
Hazeldene Medical Centre
Hilton G.