KB

Kit B. 3 years ago • From Google

Rating

Poor

Rude receptionist ruins otherwise great medical practice

My general practitioner is wonderful, but the front desk staff has reduced me to tears twice due to her extreme discourtesy and lack of support. I proactively phoned ahead to explain I would be slightly delayed, understanding this could potentially jeopardize my appointment - YET I was initially assured everything would be acceptable. Upon arrival, ten minutes past my scheduled time, I was confronted with a dramatically different response delivered in an incredibly harsh tone. She subsequently consulted with the nurse and returned five minutes later, declaring that because I was now fifteen minutes late, the nurse would absolutely not see me! Despite waiting months for this crucial appointment and experiencing significant pain, showing any compassion was apparently beyond this receptionist's capabilities.

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