DS

Dancing S. 5 years ago • From Google

Rating

Average

Rude receptionist ruins otherwise great medical practice

The medical professionals here are top-notch, Dr. Parsley in particular, but the reception staff completely undermine the experience... This morning, a mature-sounding receptionist on the phone accused me of fabricating a conversation with my doctor, essentially calling me a liar. Well, I have proof - the doctor's message is right on my phone, so be careful with your accusations. I understand there might have been a misunderstanding, but perhaps you shouldn't rush to judgment. As if that wasn't enough, you became confrontational when I missed a call from the doctor. I pay taxes that fund your salary, so a basic level of courtesy isn't too much to ask. I would have attended at the agreed time if possible, but your practice wouldn't accommodate me, so what exactly do you expect? Your behavior was absolutely ridiculous - you belittled me, and I genuinely feel sorry for those who must interact with you daily. My GP was professional and courteous in her message, yet it took no time for a receptionist to act like they're somehow superior. This should be between me and my doctor, not complicated by your unnecessary and hostile interference. We're both willing to communicate constructively without your unhelpful commentary. Thank you.

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