Belmont Medical Centre
Bev G. 6 years ago • From Google
Bad
Rude receptionist ruins patient's healthcare experience
I was prepared to award this medical practice top marks for their physicians, but my experience with the receptionist Becky was absolutely appalling. When I called to inquire about my flu vaccination, given my extremely vulnerable status, I was dismissively told I'd receive it anytime between now and Christmas. Despite having Emphysema, I was informed that because I'm under 65, I must wait for a letter. Subsequently, I received another call stating they lack vaccines for those under 65, and was rudely advised to register elsewhere or take up the vaccine shortage with the government. The receptionist seemed bewildered why other clinics and even Tesco have vaccines available. I pointedly suggested they should have ordered vaccines earlier, especially considering they encountered similar supply issues last year. Her unprofessional and unhelpful attitude has left me with no choice but to file a formal complaint with the Care Quality Commission.
I was motivated to share my perspective after reading numerous critical comments - having visited several times (both personally and with my kids) throughout the past 24 months, I've consistently..
Belmont Medical Centre
Ghost S.
Compassionate and attentive personnel with convenient scheduling that makes booking a breeze. The staff's warmth and professionalism truly stand out, ensuring a pleasant and efficient experience..
Belmont Medical Centre
DJ H.
I'm puzzled by the low Google ratings for this practice, as my experience has been completely different. Having visited numerous medical offices before, I can confidently say the staff here are..
Belmont Medical Centre
Bev G.
I was prepared to award this medical practice top marks for their physicians, but my experience with the receptionist Becky was absolutely appalling. When I called to inquire about my flu..
Belmont Medical Centre
Martin H.
The medical professionals here truly exceed expectations, consistently demonstrating exceptional care by personally reaching out to follow up on my well-being. I cannot express enough appreciation..
Belmont Medical Centre
Re P.
After 40 minutes of attempting to contact the surgery, I still can't get through. I consistently struggle to secure an appointment or receive assistance when necessary. I'm always forced to resort..
Belmont Medical Centre
Colin G.
Belmont Medical Centre: A Saga of Disorganization. After a consultation regarding a scalp growth, the GP requested that I bring documentation from a prior tumor removal procedure in Spain. I..
Belmont Medical Centre
Marcella W.
I've been a patient at this medical practice for just over 12 months, and I must say I'm thoroughly satisfied. Securing appointments has never been an issue, the reception staff are consistently..
Belmont Medical Centre
Rob (.
Nearly impossible to schedule a visit, and the front desk personnel come across as curt and borderline discourteous. Having to wait a fortnight just to consult a physician is completely unacceptable.
Belmont Medical Centre
james p.
Switching to BMC from Hereford Medical Group has been a welcome change. Gone are the days of being stuck in a long queue of 45 people. While the doctors are certainly occupied and phone wait times..
Belmont Medical Centre
Jess C.
The medical team has been incredibly caring towards both myself and my loved ones. Every physician I've encountered is truly exceptional.
Belmont Medical Centre
David G.
Top-Notch Surgical Care in Hereford!
Belmont Medical Centre
Rosemary W.
I concur with many of the critical observations - securing a medical appointment is challenging, and one of the front desk staff consistently displays an unwelcoming and unfriendly demeanor. Having..
Belmont Medical Centre
Rhiannon D.
The medical staff here are incredibly compassionate and truly go the extra mile - though the waiting room can test your patience! The reception team is wonderfully supportive and welcoming. Their..
Belmont Medical Centre
Judy e.
I'm awarding two stars solely due to the appointment booking nightmare! Precisely at 1000hrs, I was ready online. By 1001hrs, only one slot remained. I selected it, filled out my reasons, and upon..
Belmont Medical Centre
lesley w.
After relocating and registering with BMC last year, I can confidently say this is a welcoming and competent medical practice. The reception staff consistently demonstrate politeness and..
Belmont Medical Centre
Sam R.
After relocating from Birmingham, I've discovered this medical centre is truly excellent! I have zero criticisms. Despite previous reviews indicating Belmont might not be an ideal practice, I'm..
Belmont Medical Centre
Gary F.
Atmosphere in the reception area is peaceful, but currently experiencing a 10-minute delay in scheduling.
Belmont Medical Centre
Kim J.
Getting a medical consultation at this clinic seems nearly impossible unless you fall into specific categories like expectant mothers, senior citizens, or international patients. For everyone else,..
Belmont Medical Centre
Paul K.
Oh my goodness, what an experience! I reside in Belmont and was experiencing some serious health concerns, specifically stroke-like symptoms. My local physicians weren't available, which naturally..
Belmont Medical Centre
Andrew D.