Talbot Medical Centre
Rosie M. 4 years ago • From Google
Average
Rude receptionist ruins patient's medical experience
I went to my medical appointment this morning... I informed the receptionist about my appointment time, and when she inquired who I was seeing, I mentioned I was unsure. She asked if it was a Doctor or Nurse, and I again said I didn't know. Her response was to roll her eyes and tut dismissively. Incredibly discourteous... I was reluctant to disclose my specific procedure at the front desk, but it could have been performed by either a doctor or nurse. When the practice called to schedule the procedure, they didn't specify who I'd be seeing. I cannot comprehend the necessity of such unprofessional conduct. As a healthcare worker myself, I understand that patient interactions can be challenging, and any public-facing role can be tough - however, a simple smile and basic kindness makes a tremendous difference. (I noticed another receptionist was exceptionally friendly while booking other patients.) A year later, I want to update my previous comments and emphasize that the medical staff here are truly exceptional. The doctors are excellent, and the nurses are compassionate and caring. This practice is not problematic! This morning, I encountered another challenging interaction with a receptionist, but the Advance Nurse Practitioner who assisted me was absolutely wonderful - understanding, patient, and kind. She validated my concerns and immediately offered the necessary blood test referral. Receptionists must recognize that patients are individuals, who understand their own bodies and know when an issue is urgent or private. They should not be intimidating or dismissive. Yesterday, I was instructed to call this morning for a same-day appointment, but today was told such appointments are only for life-threatening situations - which, as the automated system states, would require emergency services. If urgent issues are neglected, they can escalate to critical status. In a genuine life-or-death scenario, no one could realistically wait through a medical practice's phone queue!
Complete chaos. Continuous errors with employees either unable to retrieve the right documentation or displaying outright discourteous behavior without exception.
Talbot Medical Centre
Stephanie F.
I've recently returned from an excellent consultation with the nurse at this clinic. While securing an appointment proved challenging due to their high patient volume, it's understandable given how..
Talbot Medical Centre
Paul L.
The reception personnel were hostile and confrontational. When I mentioned my condition was sensitive and personal, the staff member responded, "If you won't disclose details, the soonest..
Talbot Medical Centre
Shan B.
Remarkably condescending administrative staff. It would serve them well to recognize they're interacting with individuals seeking assistance, not belittlement.
Talbot Medical Centre
Lucia L.
Extremely discourteous physician who shows no interest in hearing patient concerns and communicates in an entirely inappropriate manner.
Talbot Medical Centre
Lily S.
I couldn't tell if the receptionist was a newcomer since her voice was unfamiliar to me, but she was absolutely delightful and welcoming. Her pleasant demeanor made scheduling my appointment feel..
Talbot Medical Centre
Susan R.
The staff consistently provides excellent support, and the physicians are top-notch.
Talbot Medical Centre
Connie C.
Exceptional surgical procedure and an outstanding medical team, consistently supportive both during appointments and when communicating via phone.
Talbot Medical Centre
Tony C.
I feel like they've completely lost sight of their core purpose! I'm trying to get an insurance claim form processed after an accident. The receptionist was incredibly dismissive and unhelpful! Oh,..
Talbot Medical Centre
jayne a.
Visited the medical center to inquire about vaccination requirements for my upcoming trip. The two friendly receptionists were incredibly helpful, with one of them subsequently calling me to..
Talbot Medical Centre
Peter C.
Friendly employees provide valuable assistance and insights.
Talbot Medical Centre
Molly W.
Swift and top-notch assistance.
Talbot Medical Centre
Shanash 9.
The Surgery has dramatically declined since my last pregnancy in 2018, and the change is utterly shocking. I was moved to tears realizing that all the exceptional doctors like Dr Nixon, Dr Hughes,..
Talbot Medical Centre
Patricia M.
These folks have completely lost sight of their core purpose: assisting customers. Their staff consistently displays a dismissive and unhelpful demeanor that screams indifference. While their..
Talbot Medical Centre
Christian M.
Absolutely dreadful customer support via telephone, with the front desk staff displaying a clear lack of enthusiasm and professionalism.
Talbot Medical Centre
Demi H.
Communication with this medical practice is incredibly frustrating. Their preferred method for prescription refills is email, but whenever I send a request, they seemingly disregard it completely...
Talbot Medical Centre
I'm w.
I seldom encounter problems with this medical practice. The recently introduced digital scheduling system, which appeared cumbersome at first, actually functions smoothly and I've secured an..
Talbot Medical Centre
Jess R.
Completely unacceptable. Being immunocompromised, I'm considered high-risk. Despite enduring more than 5 hours of waiting, we contacted the medical staff only to discover my situation isn't..
Talbot Medical Centre
Tanya S.
I've been a patient at this medical practice for three decades and was thoroughly satisfied until recently, when their standards have dramatically declined to the point of apparent indifference...
Talbot Medical Centre
stephen e.
I feel terrible. This illness has completely knocked me out, and I'm struggling to function. Every part of my body aches, and I just want to curl up in bed and sleep until I'm better. It's miserable..
Talbot Medical Centre
Jamie D.