Talbot Medical Centre
Rosie M. 3 years ago • From Google
Average
Rude receptionist ruins patient's medical experience
I went to my medical appointment this morning... I informed the receptionist about my appointment time, and when she inquired who I was seeing, I mentioned I was unsure. She asked if it was a Doctor or Nurse, and I again said I didn't know. Her response was to roll her eyes and tut dismissively. Incredibly discourteous... I was reluctant to disclose my specific procedure at the front desk, but it could have been performed by either a doctor or nurse. When the practice called to schedule the procedure, they didn't specify who I'd be seeing. I cannot comprehend the necessity of such unprofessional conduct. As a healthcare worker myself, I understand that patient interactions can be challenging, and any public-facing role can be tough - however, a simple smile and basic kindness makes a tremendous difference. (I noticed another receptionist was exceptionally friendly while booking other patients.) A year later, I want to update my previous comments and emphasize that the medical staff here are truly exceptional. The doctors are excellent, and the nurses are compassionate and caring. This practice is not problematic! This morning, I encountered another challenging interaction with a receptionist, but the Advance Nurse Practitioner who assisted me was absolutely wonderful - understanding, patient, and kind. She validated my concerns and immediately offered the necessary blood test referral. Receptionists must recognize that patients are individuals, who understand their own bodies and know when an issue is urgent or private. They should not be intimidating or dismissive. Yesterday, I was instructed to call this morning for a same-day appointment, but today was told such appointments are only for life-threatening situations - which, as the automated system states, would require emergency services. If urgent issues are neglected, they can escalate to critical status. In a genuine life-or-death scenario, no one could realistically wait through a medical practice's phone queue!
Highly satisfied with the medical professionals and support team.
Talbot Medical Centre
Catherine T.
I'm battling a particularly unpleasant illness - though I recognize this is relatively insignificant in the broader context. I contacted my medical practice about potential anti-nausea medication,..
Talbot Medical Centre
Raven L.
After enduring a four-week wait for an appointment regarding an urgent, rapidly spreading condition, I finally attend only to receive two items, with one unavailable. When I inform them of this,..
Talbot Medical Centre
Jamie D.
Complete chaos. Continuous errors with employees either unable to retrieve the right documentation or displaying outright discourteous behavior without exception.
Talbot Medical Centre
Sonia J.
Over the past three days, I've been attempting to access Klinik. On Monday, November 11th, Klinik claimed they would be back online Tuesday at 08:00. Returning Tuesday, they then stated they'd be..
Talbot Medical Centre
Paul L.
The reception personnel were hostile and confrontational. When I mentioned my condition was sensitive and personal, the staff member responded, "If you won't disclose details, the soonest..
Talbot Medical Centre
Ben L.
I'm genuinely taken aback by my desire to award a perfect rating this time. Over the past couple of months, I've noticed a significant transformation at this medical facility. While I can't pinpoint..
Talbot Medical Centre
Jevin K.
The online reservation platform is utterly absurd, especially when you can physically visit the location, but they're unable to complete a booking either online or via telephone.
Talbot Medical Centre
Karl
Used online form for urgent medical appointments Told to call and get an urgent appointment only to be told by an inexperienced representative to fill out another form very rude Told I’d have to..
Talbot Medical Centre
Sharon B.
During the challenging period leading up to my mother's passing, I encountered significant communication barriers with this medical practice. Telephone interactions were consistently problematic,..
Talbot Medical Centre
Russell W.
These doctors are completely useless and show zero concern for patient well-being! They dismissively told me to just rest at home with my back pain! I took matters into my own hands and got an MRI..
Talbot Medical Centre
Susan R.
The staff consistently provides excellent support, and the physicians are top-notch.
Talbot Medical Centre
Christian M.
Absolutely dreadful customer support via telephone, with the front desk staff displaying a clear lack of enthusiasm and professionalism.
Talbot Medical Centre
Naomi R.
I just had a phone conversation with Tracy, who was incredibly kind and supportive. Her assistance was outstanding, and I'm feeling completely satisfied with my experience.
Talbot Medical Centre
Charlie L.
Absolutely dreadful service - impossible to schedule a visit for my mother, and the staff's attitude is equally appalling. The reception is shockingly unprofessional and unhelpful.
Talbot Medical Centre
Raven D.
I recently assisted my elderly mother in attempting to secure a medical appointment, and the experience was nothing short of frustrating. When she phoned the surgery feeling unwell, she was..
Talbot Medical Centre
Rachel L.
Scheduling was incredibly efficient, and I was called back almost immediately, with minimal waiting beyond my designated time slot.
Talbot Medical Centre
D P.
This medical facility has seriously deteriorated. The physicians seem more concerned with patients' attire than providing actual medical care. I'm eagerly anticipating the day when artificial..
Talbot Medical Centre
Adam B.
The appointment scheduling process leaves much to be desired, with securing a timely slot being quite challenging. You won't likely get an appointment within the same week unless your situation is..
Talbot Medical Centre
Kyle B.
Absolutely the most incompetent medical facility I've ever encountered. They bizarrely split my prescription between two pharmacies, with one location situated two hours from my home, and then..
Talbot Medical Centre
Isabella P.