Talbot Medical Centre
Rosie M. 4 years ago • From Google
Average
Rude receptionist ruins patient's medical experience
I went to my medical appointment this morning... I informed the receptionist about my appointment time, and when she inquired who I was seeing, I mentioned I was unsure. She asked if it was a Doctor or Nurse, and I again said I didn't know. Her response was to roll her eyes and tut dismissively. Incredibly discourteous... I was reluctant to disclose my specific procedure at the front desk, but it could have been performed by either a doctor or nurse. When the practice called to schedule the procedure, they didn't specify who I'd be seeing. I cannot comprehend the necessity of such unprofessional conduct. As a healthcare worker myself, I understand that patient interactions can be challenging, and any public-facing role can be tough - however, a simple smile and basic kindness makes a tremendous difference. (I noticed another receptionist was exceptionally friendly while booking other patients.) A year later, I want to update my previous comments and emphasize that the medical staff here are truly exceptional. The doctors are excellent, and the nurses are compassionate and caring. This practice is not problematic! This morning, I encountered another challenging interaction with a receptionist, but the Advance Nurse Practitioner who assisted me was absolutely wonderful - understanding, patient, and kind. She validated my concerns and immediately offered the necessary blood test referral. Receptionists must recognize that patients are individuals, who understand their own bodies and know when an issue is urgent or private. They should not be intimidating or dismissive. Yesterday, I was instructed to call this morning for a same-day appointment, but today was told such appointments are only for life-threatening situations - which, as the automated system states, would require emergency services. If urgent issues are neglected, they can escalate to critical status. In a genuine life-or-death scenario, no one could realistically wait through a medical practice's phone queue!
Over the past three days, I've been attempting to access Klinik. On Monday, November 11th, Klinik claimed they would be back online Tuesday at 08:00. Returning Tuesday, they then stated they'd be..
Talbot Medical Centre
Shirin G.
I arrived at the clinic with my autistic, non-verbal daughter for a scheduled visit, only to endure an excessive wait time exceeding an hour before seeing the physician. Throughout this prolonged..
Talbot Medical Centre
Helen M.
The staff at the front desk consistently provide excellent assistance, and I've never encountered problems scheduling appointments. While same-day slots aren't always available if I call later in..
Talbot Medical Centre
chloe f.
After relocating to this area and signing up at this practice, I encountered numerous frustrating experiences. When attempting to get my whooping cough vaccine, I arrived just 5 minutes late to my..
Talbot Medical Centre
Zola B.
I've consistently had a positive encounter with this medical practice. The front desk staff, nursing team, and doctors are all delightful. I genuinely can't comprehend why anyone would leave..
Talbot Medical Centre
Shanash 9.
The Surgery has dramatically declined since my last pregnancy in 2018, and the change is utterly shocking. I was moved to tears realizing that all the exceptional doctors like Dr Nixon, Dr Hughes,..
Talbot Medical Centre
Charlie L.
Absolutely dreadful service - impossible to schedule a visit for my mother, and the staff's attitude is equally appalling. The reception is shockingly unprofessional and unhelpful.
Talbot Medical Centre
Sarah B.
Attempted to schedule a visit this morning around 9:20 and navigated to their online booking system, only to discover that no time slots were open. 🤨
Talbot Medical Centre
Jack R.
If I could give this medical practice a zero rating, I absolutely would. The front desk staff are incredibly discourteous! The physicians appear completely indifferent. I scheduled a 9am..
Talbot Medical Centre
Connie C.
Exceptional surgical procedure and an outstanding medical team, consistently supportive both during appointments and when communicating via phone.
Talbot Medical Centre
Nass B.
If I could give this place a zero rating, that would truly reflect my experience. The staff here are incredibly disrespectful, beyond belief. They were completely unhelpful and forced me to..
Talbot Medical Centre
Rachel L.
Scheduling was incredibly efficient, and I was called back almost immediately, with minimal waiting beyond my designated time slot.
Talbot Medical Centre
Clare W.
Every aspect is outstanding. They truly understand the situation. The medical professionals are excellent. The support team is top-notch. Grateful to everyone involved.
Talbot Medical Centre
Sumaiyah R.
The reception team demonstrated an appalling lack of professionalism, displaying an attitude that was both dismissive and disrespectful. Their interpersonal skills are clearly inadequate and require..
Talbot Medical Centre
Kevwe O.
Top-notch, highly skilled assistance that truly meets professional standards.
Talbot Medical Centre
Marcus G.
The administrative side is absolutely abysmal, despite the excellent doctors. The receptionists deserve a negative rating. They're completely unhelpful. Getting through to them is nearly impossible..
Talbot Medical Centre
Paul L.
The reception personnel were hostile and confrontational. When I mentioned my condition was sensitive and personal, the staff member responded, "If you won't disclose details, the soonest..
Talbot Medical Centre
FRASER E.
I recently relocated to this region and registered with the local medical practice. As a former military service member, I'm impressed by how exceptionally supportive they've been. Dr. Holmes, who..
Talbot Medical Centre
Jacky R.
I'm considering escalating this matter beyond a simple review and pursuing official channels for a complaint. The practice of leaving a patient without their necessary medication seems fundamentally..
Talbot Medical Centre
Catherine T.
I'm battling a particularly unpleasant illness - though I recognize this is relatively insignificant in the broader context. I contacted my medical practice about potential anti-nausea medication,..
Talbot Medical Centre
Sonia J.