EW

Emanuelle W. one year ago • From Google

Rating

Poor

Rude receptionist ruins patient's medical experience

I arrived at Cedar Practice's back entrance to drop off a urine sample as my physician, Hesha da Silva (who is quite caring), had requested. Given that blood samples are typically collected in this area, I thought my approach made sense. However, the receptionist's response was shockingly unprofessional. Rather than politely guiding me to the correct location, she became hostile. She appeared unable to comprehend my request and loudly proclaimed, within earshot of another patient attempting to assist me, 'We aren't a hospital, and we don't accept urine samples here. Find another place.' The encounter was mortifyingly humiliating, and her abrasive demeanor has completely discouraged me from seeking any future medical assistance from this practice. Additionally, the telephone staff's attitude is equally poor - I'm tempted to submit my resume to demonstrate proper patient communication techniques. It's clear the front desk staff desperately need comprehensive communication training.

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