The Cedar Practice
Emanuelle W. one year ago • From Google
Poor
Rude receptionist ruins patient's medical experience
I arrived at Cedar Practice's back entrance to drop off a urine sample as my physician, Hesha da Silva (who is quite caring), had requested. Given that blood samples are typically collected in this area, I thought my approach made sense. However, the receptionist's response was shockingly unprofessional. Rather than politely guiding me to the correct location, she became hostile. She appeared unable to comprehend my request and loudly proclaimed, within earshot of another patient attempting to assist me, 'We aren't a hospital, and we don't accept urine samples here. Find another place.' The encounter was mortifyingly humiliating, and her abrasive demeanor has completely discouraged me from seeking any future medical assistance from this practice. Additionally, the telephone staff's attitude is equally poor - I'm tempted to submit my resume to demonstrate proper patient communication techniques. It's clear the front desk staff desperately need comprehensive communication training.
Deserves zero rating, absolutely. I'm convinced this is the most abysmal general practice in London, truly rock bottom in healthcare. For four years, I've been attempting to schedule a smear test,..
The Cedar Practice
Katy S.
I've been a patient at this medical practice for approximately 12 months and have consistently received top-notch, courteous, and attentive care from the entire staff. If you're struggling to secure..
The Cedar Practice
Lucas A.
Absolutely Awful Establishment.
The Cedar Practice
Natasha A.
The front desk staff seem fine based on my observations. Dr De Silva is incredibly compassionate and caring, and I'm thoroughly satisfied with the care provided at Cedar Practice :)
The Cedar Practice
Jo R.
This GP practice is a solid local healthcare provider. Like many NHS doctors, they're constantly juggling high patient volumes and focusing on those with the most critical medical needs, but they..
The Cedar Practice
clare b.
A top-notch healthcare facility with stellar communication and patient care. I've witnessed remarkable progress throughout three decades, as this medical practice consistently pursues and achieves..
The Cedar Practice
Jubs M.
Absolutely terrible customer service from GPS staff who resort to yelling at vulnerable individuals over the phone. Their approach is completely unprofessional and unsympathetic. When it comes to..
The Cedar Practice
Fatima (.
The front desk staff exhibit an incredibly hostile demeanor that makes me extremely hesitant to schedule any appointments. Given my severe anxiety and panic disorder, their unwelcoming attitude is..
The Cedar Practice
Nishe R.
Every staff member at this medical practice is incredibly supportive. The doctor genuinely listens and addresses patient concerns with care. Special appreciation goes to Dr. Rasmita Kalatha for her..
The Cedar Practice
KALUMBI J.
The front desk staff greeted me with exceptional warmth and charm, and the entire facility was meticulously managed and well-coordinated.
The Cedar Practice
Zek d.
Getting a consultation feels like pulling teeth. Their responsiveness is practically nonexistent, and scheduling anything seems to be an uphill battle.
The Cedar Practice
Sylvia W.
I've been receiving medical care at the Cedar Practice for an extended period. The physicians are meticulous and genuinely invest effort in comprehending patients' concerns. I deeply appreciate the..
The Cedar Practice
J J.
I've consistently had wonderful interactions with Cedar Practice - their administrative team is incredibly supportive, and the physicians are thoroughly professional, always addressing my medical..
The Cedar Practice
lina b.
This approach falls short of addressing ADHD symptoms effectively, even when you have a diagnosis from a private clinic and a shared care arrangement in place.
The Cedar Practice
mudiwa r.
Wonderful nurse Joanne! 💕 Reached out to me personally after I failed to show up for my scheduled visit. Incredibly compassionate!!!!
The Cedar Practice
Takeisha T.
I've been attempting to schedule a medical consultation since early morning, desperately needing antibiotics due to my current illness. The only way to secure an appointment is by phone, but each..
The Cedar Practice
Gina H.
Throughout our decades-long relationship with this medical practice, I've consistently been impressed by their approachable demeanor and commitment to providing timely support whenever urgent..
The Cedar Practice
Meri A.
The employee's behavior was absolutely appalling. Simply because my mother isn't fluent in English, she was labeled as rude. What kind of unprofessional treatment is this? This establishment..
The Cedar Practice
Ricco D.
I've been a patient at this medical practice for nearly three decades, and the quality has dramatically deteriorated. The reception staff, particularly Mary, are incredibly discourteous and..
The Cedar Practice
Monica R.
A top-notch medical practice that I'd absolutely endorse. The dedicated doctors and nurses tirelessly deliver outstanding healthcare, demonstrating exceptional commitment particularly during the..
The Cedar Practice
Zane Z.