Claremont Medical Centre
DA
Dean A. 3 years ago • From Google
Bad
The receptionist, Stephanie, displayed an appalling level of rudeness and hostility. When I inquired about a specific time for my phone appointment (which wasn't processed through the online system), I was informed that no precise timing could be provided and that I should remain available throughout the entire day. Explaining my work commitments led to the receptionist becoming extremely agitated. I was verbally attacked and told I should seek services elsewhere if I was dissatisfied with their approach. Upon requesting that she remain calm and maintain professionalism, she outright refused to schedule my appointment and aggressively suggested I find alternative care, hurling additional verbal abuse during our interaction. When I subsequently called back, another receptionist apologized for the previous encounter and advised me to avoid the problematic staff member. While the doctors and remaining staff are excellent, it is deeply unfortunate that one individual's unprofessional and confrontational behavior can so significantly damage the practice's reputation and overall perception.
Meghedy T.