AG

Amie G. 2 years ago • From Google

Rating

Bad

Rude Receptionist Shen Ruined My Medical Visit

The reception team exhibits the most deplorable, insensitive, dismissive, and unprofessional behavior I have ever encountered. I am compelled to question their qualifications and the authority they assume in dictating how I should feel and what actions I should take. Patients reach out because they are genuinely worried and seeking medical attention due to health concerns. Being treated with such contempt is utterly unacceptable, and these individuals are fundamentally unsuited to a role requiring interpersonal skills. Shen, in particular, is a terrible representative. She is an absolutely horrendous individual, and I earnestly hope she never experiences the same degrading treatment she inflicts on others. Every interaction becomes a confrontational ordeal. While they claim to reject abuse and aggression, they themselves are shockingly rude and antagonistic. Their conduct is completely reprehensible, and they should be thoroughly ashamed of their actions. If the rating system permitted, I would assign them zero stars without hesitation.

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