Central Medical Centre
Deborah F. 10 months ago • From Google
Bad
Rude receptionist slams phone on patient's request
I encountered an extremely discourteous receptionist while attempting to follow up on a prescription request for my elderly mother. Instead of providing constructive assistance, the staff member offered unsolicited advice and was completely unhelpful. When I politely requested help with obtaining a repeat prescription, she abruptly terminated the call. The unprofessional conduct reflects poorly on the entire healthcare service, and I find the staff's behavior unacceptable and deeply disrespectful. The receptionist did not even have the decency to identify herself, demonstrating a complete lack of basic telephone etiquette. I would find immense satisfaction in reporting this incident to the General Pharmaceutical Council. This unacceptable interaction occurred on July 1st around 5 PM. I urgently request an investigation into the staff member's conduct and recommend comprehensive training in communication and customer service. Furthermore, I seek guidance on the formal complaint procedure to address this unacceptable treatment.
Underwent a cervical exam with nurse Kamala, who was incredibly compassionate during the procedure. The medical facility provides excellent care.
Central Medical Centre
ghulam s.
I desperately needed an urgent medical consultation due to a black nail issue. I was forced to wait on hold for a staggering 30 minutes before finally reaching someone, and even then, the..
Central Medical Centre
Bobby P.
Hi, I'm Sinnarajah, and I recently had a routine health check-up with Nozeen. She was incredibly supportive and provided excellent guidance during my appointment. I highly recommend her as she truly..
Central Medical Centre
Pirathiees S.
Hello, I'm Pirathiees, and I recently visited Dr. Nozeen for my regular health checkup. She was absolutely wonderful and provided me with excellent guidance regarding my healthcare. Many thanks to..
Central Medical Centre
Elayathamby V.
I was thoroughly impressed by the nurse Nosheen, who provided exceptional and courteous care during my interaction with her.
Central Medical Centre
Jude T.
Over the past quarter, I've been struggling with recurring health issues. Despite my numerous attempts to reach out, the medical center only responded on three occasions and consistently denied me..
Central Medical Centre
Nighat B.
Dr. Rizwi, Nosheen, and Dr. Vivek are the sole reason I continue to visit this medical practice. These three staff members have been incredibly compassionate and supportive throughout my struggles..
Central Medical Centre
Susan E.
Impossible to reach anyone by phone. No response from their customer service. Absolutely terrible experience.
Central Medical Centre
Luxman k.
I wish I could give 0 stars – discourteous, unprofessional, and indifferent The service at this medical practice is utterly shameful, particularly from their front desk staff. I reached out..
Central Medical Centre
Andrei B.
Absolutely awful experience! The personnel were dreadful, with a particularly unpleasant female employee sporting short black hair who was especially problematic!
Central Medical Centre
sharunya s.
The front desk staff at this facility are incredibly discourteous and lack basic professionalism. Every time I attempt to schedule an appointment, I'm subjected to interminable hold times exceeding..
Central Medical Centre
Anitha A.
I cannot commend the receptionist at all due to their brusque demeanor and subpar interpersonal skills. Despite this, I've awarded 5 stars because Dr Jeyasothy provided exceptional, streamlined..
Central Medical Centre
riona r.
During my visit to the clinic, Dr. Jegasothy stood out as an exceptionally compassionate physician. His communication skills were top-notch, and he truly invested time in understanding my concerns...
Central Medical Centre
Sam G.
The service quality is extremely disappointing, with significant challenges in scheduling an appointment. The phone wait times are excessive, and after enduring a 40-minute hold, I was informed that..
Central Medical Centre
Siva R.
The front desk staff displayed an incredibly dismissive attitude, clearly treating my inquiry as though it were some kind of trivial joke rather than a serious matter requiring their professional..
Central Medical Centre
Samantha F.
I visited CMC this morning for a routine blood test. Upon arrival, myself and two others waited outside the surgery until a nurse arrived and knocked on the window, after which someone opened the..
Central Medical Centre
A C.
DREADFUL MEDICAL FACILITY WITH ABYSMAL SERVICE, MEDICAL PROFESSIONALS. This practice utterly disgraces the genuinely committed healthcare workers. VIVEK, HIS RELATIVES, AND HIS GROUP OF..
Central Medical Centre
Dasha A.
Despite widespread criticism, I found this healthcare facility to be quite satisfactory. As a parent of three children, scheduling consultations for my family was consistently straightforward. Every..
Central Medical Centre
Vasuki N.
I had my diabetes checkup with nurse Nosheen, who thoroughly examined my feet, conducted blood tests, and performed other necessary assessments. I am extremely pleased with her professional and..
Central Medical Centre
Lilliana S.
Absolutely terrible customer service. The representative was aggressive, yelling during our call and abruptly ending the conversation while I was trying to schedule an appointment. The staff member..
Central Medical Centre
Caro D.