The Village Medical Centre
AJ
Anita J. 4 years ago • From Google
Bad
Our recent encounter with the medical practice was deeply distressing. When my son was suffering from a high fever and cough, the receptionist immediately declared "it's covid and spreading rapidly" without proper consideration. Despite my husband explaining our negative test results, she insisted the tests were unreliable and refused to allow him to see the GP. Our son is just 9 months old. No offer was made to have a doctor provide any guidance or consultation. We were simply told to call 111 if his condition worsened, with the dismissive suggestion that his illness would resolve in 3-5 days. The following day, his temperature escalated to nearly 40 degrees, and he was breathing rapidly with clear signs of dehydration, even after administering Calpol and ensuring fluid intake. We were forced to take him to A&E, where after a grueling 7-hour wait, we learned he had severe tonsillitis and required antibiotics. The receptionist's actions were completely unacceptable - denying treatment to an infant and providing no medical support or professional guidance. My husband and I were absolutely stunned by her callous and unprofessional behavior. Her conduct was appalling and inexcusable.
Mohammadhammad H.