RS

Rach S. 2 years ago • From Google

Rating

Bad

Rude Receptionist Upset My Grandad

My grandfather is a patient at this medical practice and has consistently praised their team, but a recent interaction with a receptionist deeply distressed him. According to his account, the staff member was incredibly discourteous, dismissive, lacking compassion, and consistently interrupted him while he was speaking. Moreover, she interrogated him about his physical capabilities in a condescending way, questioning whether he was confined to his home. I am thoroughly disappointed by how my senior grandfather was treated during this telephone conversation. The front desk personnel absolutely must improve their approach to customer service.

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