Strensall Health Care Centre (MyHealth)
Katy C. 4 years ago • From Google
Bad
Rude receptionists and a two week wait for urgent help
Would give a lower rating if possible, but this reflects my experience. The service has been extremely disappointing. I've been dealing with ongoing pain for approximately 2 years and have only received one initial appointment, with no progress toward understanding the underlying issue. I've been told the problem may not be physical in nature, yet I'm struggling to function without my regular medications despite working multiple jobs. Each time I request a prescription refill at the appropriate interval, I face accusations of ordering too early, and my requests are refused. This has happened repeatedly over recent months, and on one occasion I was unable to access my medications for several days, resulting in difficult withdrawal symptoms from both pain and mood management medications. During a recent phone consultation, I was simply told that my medications may be less effective after an extended period, with no alternative treatments or additional support offered. When I attempted to book an urgent appointment through the online system due to needing medication and experiencing significant mental health concerns, I was given an appointment slot nearly two weeks away for a phone consultation. Given what I disclosed about my mental health in the booking form, the lengthy wait time for support feels inadequate and concerning. The reception staff have been unhelpful and dismissive, making interactions feel uncomfortable and belittling. I've also observed staff discussing patients in ways that feel unprofessional. The overall experience has been stressful and exhausting, both mentally and physically. I have found nothing positive to say about my care at this practice.
I genuinely believe this healthcare facility is outstanding. The staff members are exceptionally supportive and compassionate. They demonstrate genuine empathy and patience when addressing my..
Strensall Health Care Centre (MyHealth)
Courtney S.
It is difficult to secure an appointment at this practice due to ongoing waiting lists. Urgent matters sometimes appear to be categorised as routine when they arguably warrant faster attention. I..
Strensall Health Care Centre (MyHealth)
Lynette H.
It was a very reassuring visit, and I cannot speak highly enough of how kind and caring the healthcare professional was. Thank you.
Strensall Health Care Centre (MyHealth)
Annie G.
I have visited the walk-in clinic on two separate occasions and both times the experience was excellent. I am grateful to the entire team for their support.
Strensall Health Care Centre (MyHealth)
Graham L.
I'm very grateful for our NHS, and especially for the local practice in the area, when a dental professional raised concerns during a routine examination. I submitted a referral early in the morning..
Strensall Health Care Centre (MyHealth)
Ken B.
Securing an appointment is challenging, and the calibre of guidance and compassionate care appears to vary considerably depending on which clinician you consult. The administrative systems..
Strensall Health Care Centre (MyHealth)
L E.
A few years back, my health began to decline, and the pandemic made things considerably worse. Obtaining an in-person appointment feels nearly impossible, and telephone consultations are equally..
Strensall Health Care Centre (MyHealth)
John C.
I have been managing a significant health concern for approximately two months. During this time, I have made multiple requests to speak with a clinician, all of which were unsuccessful. My..
Strensall Health Care Centre (MyHealth)
26TM079 2.
Extremely disappointing service that appears to have deteriorated significantly over an extended period, with further challenges emerging in recent times. Experienced considerable difficulty..
Strensall Health Care Centre (MyHealth)
jackie W.
Disappointing experience! The front desk staff were pleasant, however the clinical team provided poor service. While I recognise there are challenging circumstances affecting healthcare, I felt..
Strensall Health Care Centre (MyHealth)
Robert C.
I have received outstanding care from my general practice. My correspondence was answered quickly and thoroughly, and I was able to secure appointments without delay. The entire team demonstrated..
Strensall Health Care Centre (MyHealth)
Susan S.
A patient from the practice area received a timely response to their enquiries. The clinician demonstrated an approachable manner and provided helpful assistance with their concerns.
Strensall Health Care Centre (MyHealth)
Nick R.
Following submission of an online contact form, I was notified that my symptoms could potentially be contagious and was instructed to attend my appointment but remain in the car park at the..
Strensall Health Care Centre (MyHealth)
Lisa H.
The healthcare professional took time to explain the procedure and helped me feel reassured and comfortable.
Strensall Health Care Centre (MyHealth)
Lucy R.
The entire team at this practice consistently demonstrates a commitment to addressing patient concerns promptly and efficiently. I am genuinely appreciative of their dedication and efforts.
Strensall Health Care Centre (MyHealth)
dawn m.
I recently had a consultation at the practice and found it to be excellent. The clinician provided clear explanations and helpful guidance throughout. I felt comfortable during the appointment and..
Strensall Health Care Centre (MyHealth)
Keagan F.
Very nice practice. I was very well looked after and reassured by one of the junior doctors on the team. The staff were very welcoming and the practice had a very warm and comfortable atmosphere.
Strensall Health Care Centre (MyHealth)
Tom S.
Obtaining an appointment proves to be extremely challenging. While I recognise the receptionists have limited control over the situation, there is a clear need for a significant expansion in..
Strensall Health Care Centre (MyHealth)
N T.
Although the team members are generally pleasant, contacting the practice by telephone presents significant challenges. I have repeatedly found myself waiting on hold for extended periods, only to..
Strensall Health Care Centre (MyHealth)
Christine N.
This is the second time I have felt compelled to submit a review, regrettably. I contacted the practice on behalf of my daughter who was experiencing severe illness on 1st April. I spoke with..
Strensall Health Care Centre (MyHealth)
Maya H.