KC

Katy C. 4 years ago • From Google

Rating

Bad

Rude receptionists and a two week wait for urgent help

Would give a lower rating if possible, but this reflects my experience. The service has been extremely disappointing. I've been dealing with ongoing pain for approximately 2 years and have only received one initial appointment, with no progress toward understanding the underlying issue. I've been told the problem may not be physical in nature, yet I'm struggling to function without my regular medications despite working multiple jobs. Each time I request a prescription refill at the appropriate interval, I face accusations of ordering too early, and my requests are refused. This has happened repeatedly over recent months, and on one occasion I was unable to access my medications for several days, resulting in difficult withdrawal symptoms from both pain and mood management medications. During a recent phone consultation, I was simply told that my medications may be less effective after an extended period, with no alternative treatments or additional support offered. When I attempted to book an urgent appointment through the online system due to needing medication and experiencing significant mental health concerns, I was given an appointment slot nearly two weeks away for a phone consultation. Given what I disclosed about my mental health in the booking form, the lengthy wait time for support feels inadequate and concerning. The reception staff have been unhelpful and dismissive, making interactions feel uncomfortable and belittling. I've also observed staff discussing patients in ways that feel unprofessional. The overall experience has been stressful and exhausting, both mentally and physically. I have found nothing positive to say about my care at this practice.

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