Little Chalfont Surgery
JC
Juliet C. 8 years ago • From Google
Bad
My encounter has been entirely unsatisfactory. After merely twelve months, I've decided to switch practices due to continuous issues. My previous surgery was far superior, always professional and supportive. The Little Chalfont surgery is characterized by discourteous and unhelpful front desk staff, with a Practice Manager equally lacking in compassion. They appear to discriminate against patients with financial constraints. When I experienced potential whiplash, they demanded payment for consultation, which both ambulance paramedics and 111 operators found outrageous. They even refused to provide a prescription for my son's illness, instructing me to purchase medication privately, despite my eligibility for free prescriptions - a stance that shocked pharmacy personnel. Furthermore, they've declined to refer me to a specialist regarding a growing facial growth, suggesting I must pay for removal. I'm increasingly concerned about what medical conditions they might subsequently refuse to address for myself or my children. Dr. Brown represents the sole exception among an otherwise arrogant and dismissive medical team who consistently keep patients waiting without apology. Their conduct is utterly disgraceful. Patients would be wise to seek alternative care, with Highfield Surgery in Hazlemere offering significantly superior service.
Josephine V.