Hallgarth Surgery
MJ
Mark J. 3 years ago • From Google
Bad
Extremely dissatisfied with this practice and would strongly recommend avoiding it. The phone manner was very poor with unhelpful attitudes displayed. Reception staff were discourteous throughout interactions. The level of care provided felt inadequate. Attempting to book an appointment proves difficult, with availability repeatedly unavailable and suggestions to call back the following morning at 8am. Remote consultations are offered as an alternative, though these feel ineffective and unproductive given that most medical concerns require an in-person examination rather than verbal description, which can easily be misunderstood. A family member experienced ongoing issues with knee and lower back pain spanning two years but was consistently offered only telephone appointments rather than face-to-face visits. Her medication management was frequently changed and adjusted, with one clinician suggesting discontinuation of her prescriptions until independent medical advice was sought elsewhere. Despite two years passing, the underlying issues remain unresolved, which the reviewer attributes to inadequate care. Following a transfer to another practice, the family member is now undergoing proper investigations including imaging to establish a diagnosis. The reviewer considers the entire practice problematic from administrative staff through to clinical staff, noting that only clinicians from neighbouring surgeries have provided respectful and helpful interactions without condescension. Typical experiences include lengthy telephone wait times of around two hours, absence of return calls, and extended delays of one to two weeks for prescription processing. The reviewer believes the practice should be closed and patients transferred to a nearby alternative that demonstrates genuine commitment to patient welfare and requirements.
Scott B.