SH

Sonia H. 2 years ago • From Google

Rating

Bad

Rude Receptionists Deny Appointments and Dismiss Patients

I have experienced extremely unsatisfactory service from two different receptionists at this medical practice. One is a male, while the other is a female named Charlotte. They both seem to believe they hold authority similar to that of doctors, treating patients with disrespect and refusing to offer either in-person or telephone appointments. I was told my concerns could wait for a week as they were not deemed urgent, after which the call was abruptly disconnected. When I called back, the same thing happened again; my call was terminated without warning. It’s imperative that you instruct your reception staff on proper etiquette and interpersonal skills. As a patient, I am appalled by how I have been treated here. However, there is one wonderful woman working at the front desk whose name escapes me; she stands out as exceptionally kind and helpful compared to her colleagues by a significant margin.

Other reviews for Beechwood Medical Centre