RK

R K. 2 years ago • From Google

Rating

Bad

Rude receptionists destroy patient care experience

The reception staff are consistently unpleasant, discourteous, and unprofessional, seemingly inventing their own arbitrary rules and thinking it's acceptable to abruptly terminate calls while patients are mid-conversation. Specifically, Leanne and Gill disconnected the phone on me while I was attempting to discuss obtaining a printed medical history. They demonstrated zero interest in hearing my perspective, continuously interrupting and talking over me, insistently suggesting I use the app - which, importantly, does not contain my complete medical records - and ultimately instructing me to visit the GP in person. I fully intend to submit a formal complaint, as such treatment is completely unacceptable. Given that I struggle with depression, anxiety, and other disabilities, this medical practice urgently needs to implement comprehensive customer service training for all front-desk personnel before allowing them to interact with patients.

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