St. Clement's Surgery
AV
Ajte V. 4 years ago • From Google
Bad
I have been a patient at this medical practice for nearly three decades, previously feeling secure with friendly staff and doctors, with my entire family using their services for years. However, recent experiences have drastically changed my perception. When calling the surgery, I now feel bullied by the receptionists who consistently interrupt me, preventing me from fully explaining my concerns. Their rudeness is particularly shocking given they work in a medical environment where patients are often distressed, worried, and in pain. For the past ten days, I've been attempting to reach a doctor due to severe gallbladder pain, yet I've received no response, despite even 111 sending a message. With my family history of pancreatic cancer, my anxiety is heightened, and the receptionists' insensitivity is preventing me from accessing critical medical care. We do not contact medical practices casually; people seek help during genuine medical emergencies and deserve compassionate, professional treatment aligned with the Hippocratic Oath. The sole bright spot is a receptionist named Teesha, who is consistently gentle and pleasant. Her kindness stands in stark contrast to her colleagues. To be clear, the doctors here are excellent - if one can actually manage to connect with them.
Robert R.