St. Clement's Surgery
Ajte V. 4 years ago • From Google
Bad
Rude receptionists destroy patient trust and care
I have been a patient at this medical practice for nearly three decades, previously feeling secure with friendly staff and doctors, with my entire family using their services for years. However, recent experiences have drastically changed my perception. When calling the surgery, I now feel bullied by the receptionists who consistently interrupt me, preventing me from fully explaining my concerns. Their rudeness is particularly shocking given they work in a medical environment where patients are often distressed, worried, and in pain. For the past ten days, I've been attempting to reach a doctor due to severe gallbladder pain, yet I've received no response, despite even 111 sending a message. With my family history of pancreatic cancer, my anxiety is heightened, and the receptionists' insensitivity is preventing me from accessing critical medical care. We do not contact medical practices casually; people seek help during genuine medical emergencies and deserve compassionate, professional treatment aligned with the Hippocratic Oath. The sole bright spot is a receptionist named Teesha, who is consistently gentle and pleasant. Her kindness stands in stark contrast to her colleagues. To be clear, the doctors here are excellent - if one can actually manage to connect with them.
The front desk personnel were incredibly unhelpful, displaying a shocking level of rudeness and incompetence, matched only by the doctor I encountered. I was left waiting for 35 minutes past my..
St. Clement's Surgery
Sitara A.
During our visit to Oxford, my son developed an infection. We were directed to this medical facility due to their temporary registration policy, but the receptionists were completely disinterested..
St. Clement's Surgery
AJTE V.
I have been a patient at this medical practice for nearly three decades, previously feeling secure with friendly staff and doctors, with my entire family using their services for years. However,..
St. Clement's Surgery
Imogen R.
We've been loyal patients at this medical practice for many years, and our experience has consistently been outstanding. The entire team, from the doctors to the support staff, are incredibly..
St. Clement's Surgery
ella T.
I called the medical office twice within a month seeking a phone consultation with my doctor, fully aware of my condition and requiring antibiotics. I detailed my situation to an extremely..
St. Clement's Surgery
Debbie M.
St Clements surgery is truly a fantastic healthcare provider. We had to switch from our previous practice due to location constraints, but I'm incredibly thankful they welcomed us with open..
St. Clement's Surgery
Mags C.
Exceptional team! Smooth communication via telephone. Courteous and supportive front desk staff. Wonderful physicians!
St. Clement's Surgery
Ellie J.
Every time I visit the reception to schedule an appointment, the blonde receptionist (whose name I don't know) - who is clearly not a native English speaker - is consistently unpleasant. This time,..
St. Clement's Surgery
Kathy B.
I've been a patient at this medical practice for an extended period and have consistently encountered warm, supportive staff. During my most recent appointment with Dr. Hernandez just recently, I..
St. Clement's Surgery
Preet K.
Absolute nightmare of a surgical experience!!! The front desk staff are incredibly discourteous and consistently unhelpful, constantly displaying a terrible attitude. Getting an appointment is..
St. Clement's Surgery
rudey v.
The front desk staff here are hands down the most ineffective and inept I've ever encountered. While the physicians are excellent, the receptionists are completely hopeless. Basic tasks like..
St. Clement's Surgery
Crispin C.
Arrive early, before 8am, if you want to secure an appointment. Their website states a 9am opening time and provides little clarity on how the queuing process works. In reality, they start..
St. Clement's Surgery
Yolanda M.
Dedicated medical professionals who genuinely pay attention to your health issues and take meaningful action. Continued excellence! :)
St. Clement's Surgery
Jessica s.
The medical team went the extra mile to assist me during a critical situation. They consistently demonstrate exceptional helpfulness, compassion, and problem-solving skills.
St. Clement's Surgery
Baz P.
Excellent customer experience at this establishment. Highly satisfied with the quality of service provided.
St. Clement's Surgery
Paul K.
I am utterly grateful to both the reception team and the medical professionals. They consistently surpass expectations and demonstrate exceptional service during every single encounter. They truly..
St. Clement's Surgery
Vanessa M.
Consistently receive prompt and streamlined service
St. Clement's Surgery
Sana K.
The medical staff here, particularly Dr. Kotnis and Dr. Hernandez, have been incredibly supportive and accommodating during my visits.
St. Clement's Surgery
Alicia A.
The blonde front desk staff member was incredibly impatient when I politely mentioned my 3:30 appointment, aggressively telling me to proceed to check-in without any guidance. I'm a first-time..
St. Clement's Surgery
Devina F.
I am thoroughly impressed with this medical facility. The front desk team exudes warmth and professionalism, and the waiting room is wonderfully designed with a charming children's play zone that..
St. Clement's Surgery
Ella E.