St Austell Health Group
Mookieblay M. one year ago • From Google
Bad
Rude Receptionists Except One Nice Lady
The phone-based customer service team frequently displays an unnecessarily condescending and dismissive demeanor, speaking to callers with an unwarranted haughty attitude. Fortunately, there is one outstanding female staff member who consistently demonstrates exceptional professionalism, kindness, and genuine helpfulness when answering calls. The remaining reception personnel would do well to learn from her exemplary approach to customer interaction.
Impossible to schedule a consultation, endless phone hold times, and zero clarity on medical concerns. These physicians are absolutely terrible, with merely five surgical options, and booking an..
St Austell Health Group
Denise L.
After relocating to this area, I was initially apprehensive due to some recent critical feedback online. However, I felt compelled to share my experience to reassure others who might have similar..
St Austell Health Group
Kelly C.
Mistakenly labeled me as diabetic due to an error. Had to undergo an eye dye test because I believed I was diabetic following a blood test, but they completely misdiagnosed me. Wasted an entire..
St Austell Health Group
Sean S.
Completely ineffective healthcare service that fails at basic communication. These phones are non-functional, with zero ability to actually speak to a human being. All you get are impersonal text..
St Austell Health Group
Keith B.
After residing here for twelve months, I can confidently declare this to be the most disappointing general practice clinic I've encountered. While I typically understand the broader challenges..
St Austell Health Group
Phill P.
The personnel at Wheal Northey and St Austell Health Care exemplify exceptional qualities - they are warm, competent, compassionate, and truly outstanding. My sincere appreciation goes out to each..
St Austell Health Group
Simona E.
This medical center is my go-to spot for appointments and blood work. The front desk staff are incredibly welcoming and always eager to assist. It's a bustling environment, but everything remains..
St Austell Health Group
robert a.
Exceptional healthcare professional
St Austell Health Group
Bruce B.
Utterly repulsed!! And that doesn't even begin to capture my revulsion.
St Austell Health Group
Jillian J.
SHOCKING!!! I was waiting in line when an elderly woman sought medical consultation for intimate matters. The intrusive questioning she endured for 10 minutes was absolutely appalling. I've never..
St Austell Health Group
Karen T.
I want to express my gratitude for the practitioner nurse who attended to me on the afternoon of January 2nd. She stood out as truly exceptional compared to previous healthcare professionals I've..
St Austell Health Group
Peter B.
Communication with this medical practice is frustratingly slow. My daughter has been waiting over two weeks for a response from her doctor, which is unacceptable. When I experienced an issue and..
St Austell Health Group
ritchell m.
Incredibly efficient and well-coordinated.
St Austell Health Group
Chloe B.
Until now, I've been satisfied with this service, but today was a turning point. After waiting a decade-long 10 days for a callback, the doctor finally rings. However, they showed zero interest in..
St Austell Health Group
Margaret C.
Staff at the front desk were incredibly accommodating and friendly
St Austell Health Group
Elizabeth M.
Precisely the standard experience you'd anticipate when visiting a medical clinic.
St Austell Health Group
Ken R.
Friendly medical staff, prompt attention. Pharmacy's tracking of concerns top-notch. Truly grateful.
St Austell Health Group
Andy Reynolds
Very good consultation of my physio problem
St Austell Health Group
jamie s.
I experienced repeated missed diagnoses of my cancer, despite exhibiting every single symptom. Following a surgical procedure that left me unable to have children, I consulted the supposed leading..
St Austell Health Group
Nobby K.
Quick and painless flu shot - absolutely hassle-free experience!
St Austell Health Group
Alison M.