MK

Michail K. one year ago • From Google

Rating

Bad

Rude Receptionists Hung Up on My Wife

I'm deeply let down by the absence of compassion, understanding, and sensitivity displayed by the reception staff when my family or I attempt to contact a GP. Recently, they even terminated a call with my wife prematurely, cutting her off before she could fully articulate her medical concerns and symptoms, bluntly stating, "we have no more appointments today, consult your local pharmacist". The treatment is callous, lacking humanity, and utterly unacceptable. It's particularly ironic that they claim to oppose abusive or discourteous conduct, when in reality, several of their staff members routinely demonstrate precisely such behavior towards patients. I sincerely hope they implement comprehensive training focused on fundamental customer service skills and emotional intelligence to support staff members who are clearly in desperate need of such guidance.

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