Manor Medical Practice

rude receptionists, incompetent drs.

almost impossible to get an appointment or call on the same day. if you are seen by a gp, they hurry you along and if they refer you to another service, nine times out of ten, they do it incorrectly and by the time you find out, weeks have passed and you have start all over again. if you arrange a gp call back, they will call you at exactly the time you tell them you're not free. and if it's not that, they will only let the phone ring for 5 seconds before hanging up. appointments ALWAYS run late and there is never a word of apology from anyone. the patient records and notes are usually incomplete, inaccurate or misleading on their online system which is mostly useless because most of the features are disabled because they wouldn't want patients knowing information about themselves, would they? Would they?! because for these people, patients are morons and best kept in the dark. some of the 'care navigators' (receptionists) are helpful, others always sounding like they're doing you a huge favour by even picking up the phone.