MM

Mt M. 4 years ago • From Google

Rating

Bad

Rude receptionists killed my patience

When I called, the receptionist answered with an exaggerated, booming sigh that immediately set a negative tone. It's clear that every inquiry is an unwelcome disruption for them. They make it abundantly evident that any request is a massive inconvenience. The reception staff desperately require comprehensive training in basic customer service and interpersonal communication. Update 9 months later: Can I somehow eliminate this single star rating?? This medical practice is absolutely appalling. I've reluctantly phoned approximately 4 times during these past months (deliberately minimizing contact because the receptionists are so discourteous and unbearable), and without fail, I was dismissed, given evasive responses, completely disregarded, and treated with cutting sarcasm. ABSOLUTELY AVOID SEEKING MEDICAL CARE IN BIRCHINGTON.

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