EJ

Ellie J. 8 years ago • From Google

Rating

Bad

Rude receptionists made my booking experience terrible

Every time I visit the reception to schedule an appointment, the blonde receptionist (whose name I don't know) - who is clearly not a native English speaker - is consistently unpleasant. This time, I came with my mother and provided her date of birth, but the receptionist repeatedly questioned me and claimed she wasn't registered because a different date appeared on the computer. I insisted my information was correct, and another staff member, who was also English, approached with an equally dismissive attitude, treating me as if I were completely incompetent. During their verification, they initially suggested I was wrong, but the computer actually showed the date I mentioned (08/05/72). When I maintained my original statement, she reluctantly stopped arguing and gave me the appointment time. Honestly, their behavior was absolutely terrible. This is not how customers should be treated, and the receptionist never even attempted to be friendly or smile.

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