St. Clement's Surgery
Ellie J. 8 years ago • From Google
Bad
Rude receptionists made my booking experience terrible
Every time I visit the reception to schedule an appointment, the blonde receptionist (whose name I don't know) - who is clearly not a native English speaker - is consistently unpleasant. This time, I came with my mother and provided her date of birth, but the receptionist repeatedly questioned me and claimed she wasn't registered because a different date appeared on the computer. I insisted my information was correct, and another staff member, who was also English, approached with an equally dismissive attitude, treating me as if I were completely incompetent. During their verification, they initially suggested I was wrong, but the computer actually showed the date I mentioned (08/05/72). When I maintained my original statement, she reluctantly stopped arguing and gave me the appointment time. Honestly, their behavior was absolutely terrible. This is not how customers should be treated, and the receptionist never even attempted to be friendly or smile.
I experienced a moment of lightheadedness during my blood draw (I'm extremely uncomfortable with blood tests due to my squeamish nature), but I cannot express enough gratitude for how wonderfully..
St. Clement's Surgery
Devina F.
I am thoroughly impressed with this medical facility. The front desk team exudes warmth and professionalism, and the waiting room is wonderfully designed with a charming children's play zone that..
St. Clement's Surgery
abbie a.
Over the past three years, I've consistently struggled with prescription management at this medical practice. Their medication handling has been incredibly frustrating, with recurring errors like..
St. Clement's Surgery
Sana K.
The medical staff here, particularly Dr. Kotnis and Dr. Hernandez, have been incredibly supportive and accommodating during my visits.
St. Clement's Surgery
Alicia A.
The blonde front desk staff member was incredibly impatient when I politely mentioned my 3:30 appointment, aggressively telling me to proceed to check-in without any guidance. I'm a first-time..
St. Clement's Surgery
Sitara A.
During our visit to Oxford, my son developed an infection. We were directed to this medical facility due to their temporary registration policy, but the receptionists were completely disinterested..
St. Clement's Surgery
Yolanda M.
Dedicated medical professionals who genuinely pay attention to your health issues and take meaningful action. Continued excellence! :)
St. Clement's Surgery
keen f.
The reception team at this medical facility represents the absolute worst customer service I've encountered. Their unprofessional demeanor, lack of competence, and disinterested attitude are..
St. Clement's Surgery
Ellie J.
Every time I visit the reception to schedule an appointment, the blonde receptionist (whose name I don't know) - who is clearly not a native English speaker - is consistently unpleasant. This time,..
St. Clement's Surgery
Ella E.
The front desk personnel were incredibly unhelpful, displaying a shocking level of rudeness and incompetence, matched only by the doctor I encountered. I was left waiting for 35 minutes past my..
St. Clement's Surgery
AJTE V.
I have been a patient at this medical practice for nearly three decades, previously feeling secure with friendly staff and doctors, with my entire family using their services for years. However,..
St. Clement's Surgery
Paul K.
I am utterly grateful to both the reception team and the medical professionals. They consistently surpass expectations and demonstrate exceptional service during every single encounter. They truly..
St. Clement's Surgery
abolfazl k.
Hello, this is Abolfazl. I will be coming to see you this Wednesday at 10 o'clock for my flu vaccination. Thank you, madam. Best regards, Kantan.
St. Clement's Surgery
Nathan W.
During a blood draw, a healthcare professional at this medical practice persistently attempted to coerce me into agreeing to a screening procedure I had explicitly stated I did not desire. The..
St. Clement's Surgery
sarah h.
My child received a summons from the medical facility for vaccination, and we endured more than 60 minutes in freezing temperatures amid a lengthy queue. Upon entering, he was directed to a room..
St. Clement's Surgery
Mr. M.
Exceptional personnel and healthcare professionals
St. Clement's Surgery
Barry C.
The front desk employees consistently demonstrate efficiency and friendliness, with minimal wait times during check-in.
St. Clement's Surgery
Mags C.
Exceptional team! Smooth communication via telephone. Courteous and supportive front desk staff. Wonderful physicians!
St. Clement's Surgery
Play B.
The two-star rating is solely directed at the front desk staff. One specific receptionist stands out as particularly discourteous and ineffective. I've raised concerns repeatedly, but my complaints..
St. Clement's Surgery
ella T.
I called the medical office twice within a month seeking a phone consultation with my doctor, fully aware of my condition and requiring antibiotics. I detailed my situation to an extremely..
St. Clement's Surgery
Robert S.