H2

Han 2. 5 years ago • From Google

Rating

Bad

Rude receptionists made my urgent appointment impossible

I seldom bother writing reviews, but the front desk staff have left me so frustrated that I feel compelled to share my experience. Without fail, every interaction I've had with them has been characterized by discourteous behavior, lack of professionalism, and talking over me during conversations. Following guidance from 111, I requested an urgent same-day appointment with my doctor, which I clearly communicated to the receptionist. She confirmed the booking for the same day, yet the confirmation text revealed it was scheduled for the following day. While I understand errors can occur, my subsequent attempt to resolve this was met with absolute resistance, including zero acknowledgment of the mistake and continued disrespectful attitude. These interactions are consistently so unpleasant that I am seriously considering switching medical practices altogether.

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