The Churchill Clinic
Sisso M. 3 years ago • From Google
Bad
Rude receptionists make healthcare access frustratingly difficult
I make every effort to avoid contacting or visiting the surgery due to the reception staff's condescending and intimidating approach, often lecturing without complete understanding. After my operation, I attempted to schedule an appointment for dressing change as directed by the hospital and mentioned needing a new sick note. At this point, the receptionist launched into a lecture about self-certification for the first 7 days, completely derailing the straightforward booking process. I was suddenly being accused of shouting when I was simply speaking normally (being a non-native speaker) and providing information she clearly did not comprehend. I now understand why calls are never answered, given that patients must endure a 20-minute ordeal just to book a simple appointment with a doctor. Regrettably, this is not my first instance of needing to file a complaint. The staff consistently portrays the surgery in a negative light, despite the doctors being consistently helpful, accommodating, caring, and ready to assist. It's truly unfortunate that patients must navigate through such challenging reception staff to access the medical care they require and are paying for.
Trying to reach their office since early morning, the phone lines are constantly jammed, and no one seems available to answer. When I do manage to wait for 40 minutes or more, they suggest calling..
The Churchill Clinic
Sam S.
I attempted to schedule a medical consultation, but the front desk staff displayed an appalling lack of professionalism. I have never encountered such a substandard healthcare practice before. The..
The Churchill Clinic
mayowa o.
I've been a patient at Churchill clinic for three years now. They do respond to inquiries, but you'll need to exercise some patience since they manage multiple responsibilities simultaneously.
The Churchill Clinic
Frances H.
I believe the few patients they likely have should band together and demand the closure of this establishment! It's absolutely unacceptable, and their level of unprofessionalism defies description...
The Churchill Clinic
paul g.
I had the pleasure of interacting with Beth at the front desk, and she was incredibly delightful and supportive. Her assistance was exceptional. Kudos to her! 👍
The Churchill Clinic
Jaseone J.
Scheduling an appointment is virtually impossible. They constantly redirect me to online booking, yet the Churchill Clinic isn't even an option on the system. I'm left wondering what exactly my..
The Churchill Clinic
Foluke A.
I scheduled an appointment and was slightly behind schedule by 3 minutes. I proactively called the clinic to notify them of my slight delay, and they assured me it was fine. Upon arrival, I checked..
The Churchill Clinic
Stevie N.
Absolutely frustrating when trying to schedule follow-ups or manage medication refills!!! Booking an appointment seems impossible, and the staff, particularly one receptionist, can be incredibly..
The Churchill Clinic
Sachelle M.
Working as a GP receptionist can be stressful, and I've encountered a few staff members who seemed somewhat abrupt at this clinic. But today, Tabb was exceptionally understanding and compassionate...
The Churchill Clinic
Katrina V.
The receptionists are okay most of the time, but the doctors are far from satisfactory. I visited for a skin issue, and the physician resorted to googling my condition, clearly uncertain about the..
The Churchill Clinic
Layo O.
STEER CLEAR OF THIS PROCEDURE IF POSSIBLE. THE FRONT DESK STAFF ARE INCREDIBLY DISRESPECTFUL. THEY CONSTANTLY ATTEMPT TO DEFLECT RESPONSIBILITY. I AM TRANSFERRING MY MEDICAL PROCEDURE. IT'S..
The Churchill Clinic
Rachel C.
Complete waste of medical expertise! Steer clear and find a better healthcare provider!
The Churchill Clinic
Ioana O.
Even a single star is too generous! Terrible establishment where the front desk staff believe they're medical experts, offering unsolicited advice beyond their administrative role. It's impossible..
The Churchill Clinic
Robert B.
I'm registered with the Gillingham medical practice but accidentally called Chatham's office early in the morning. Despite my error, they were incredibly helpful - they pulled up my medical records,..
The Churchill Clinic
Vicky L.
The reception team needs significant improvement in safeguarding patient privacy. While the doctors themselves are excellent, the clinic's reputation is severely undermined by the unprofessional and..
The Churchill Clinic
Richard C.
The front desk staff are utterly incompetent and seem to have no grasp of their professional responsibilities. Total embarrassment.
The Churchill Clinic
Rafael V.
After a decade living in the UK, I can confidently say this medical practice, particularly Dr. Richard Dunn, represents the absolute lowest point of my healthcare encounters - steer clear of this..
The Churchill Clinic
Patricia S.
Seeking to switch medical practices due to their terrible scheduling. The physicians themselves are excellent, but securing an appointment is nearly impossible. Unlike other clinics that use..
The Churchill Clinic
Emily B.
The doctors at this practice are top-notch, but the administrative support falls short. The phone interactions are frustratingly unprofessional. The guidance and subsequent care you receive heavily..
The Churchill Clinic
Jason R.
Got a message claiming I missed an appointment I knew nothing about! There's definitely something fishy going on with their communication system. The clinic's coordination is completely..
The Churchill Clinic
Toma K.