Mathukia's Surgery
SH
Shahid H. 3 years ago • From Google
Bad
The receptionist at this medical practice is absolutely terrible. They seem to deliberately create conflicts with patients just to end phone calls abruptly, claiming a "zero tolerance policy" today. When I called about my wife, who was suffering from a 39.7-degree fever, a persistent cough, throat pain, and dizziness, the receptionist's response was shockingly unprofessional. After I explained her symptoms, she questioned whether my wife had taken any medication, implying she might not be unwell. When I emphasized that she was indeed sick and needed medical attention, the receptionist became defensive, stating she wasn't a doctor. I requested an appointment, insisting she should document the symptoms and help schedule a consultation, but she became argumentative. She threatened to hang up if I continued to "talk like that," completely failing to provide any meaningful assistance. The entire staff behind the reception desk appears to behave as if they're untouchable, acting with an unwarranted sense of superiority.
Lorrita L.